Dispatcher Office Assistant Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Proficient HR Manager with experience in employee training and guidance, schedule management and log updates. Successful history optimizing productivity, efficiency and dispatch procedures. Expertise in Microsoft Office (Word, Excel, Powerpoint, etc...). Extremely punctual and proficient in facilitating employee and employer communication.

  • Improving operations
  • Delegating work
  • Service planning
  • Delivery procedures
  • Monitoring field personnel
  • Coordinating urgent deliveries
  • Critical thinker
  • Schedule coordination
  • Training new hires
  • Customer relationship management
  • Strong problem solver
  • Professional and mature
  • Meeting planning
06/2016 to Current Dispatcher Office Assistant Kohler | Burr Ridge, IL,
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Reported delays, accidents or other traffic and transportation situations.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Worked with vendors to obtain quotes, negotiate contracts and handle 5-8 shipments per week.
  • Updated business forms to streamline processing and improve efficiency.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
02/2015 to Current HR Manager Always Best Care Senior Services | Sevierville, TN,
  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
  • Recruited applicants for vacancies to fill open positions with qualified staff.
  • Communicated with supervisors to plan and review employee evaluations.
  • Created and updated personnel files by entering information in HRIS.
  • Proactively identified and solved complex HR problems that impacted operations management and business direction.
  • Coordinated workers' compensation insurance and managed claims.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Held exit interviews and documented information discussed with employees.
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Supervised and guided personnel to eliminate downtime and boost productivity.
  • Decreased workers' compensation claims by working closely with employees to promote safety.
07/2011 to 04/2021 Care Provider IHSS Public Authority | City, STATE,
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Assisted with meal planning to meet nutritional plans.
  • Arrange medication and reminded patients to take each according to correct schedule.
  • Maintained safety by eliminating hazards and correcting issues.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Supported total well-being by planning social and physical activities.
  • Prepared healthy meals for to meet unique nutrition needs.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Laundered clothing and bedding to prevent infection.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Ambulated individuals around home, public and medical locations.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Liaised with supervisor to review cases and improve care.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Modified settings to adjust for dynamic mental and physical requirements.
  • Developed patient care plans with doctors and registered nurses.
Education and Training
Expected in 03/2012 Associate of Science | Paralegal Studies ITT Technical Institute, Clovis, CA, GPA:

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Resume Strength

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Resume Overview

School Attended
  • ITT Technical Institute
Job Titles Held:
  • Dispatcher Office Assistant
  • HR Manager
  • Care Provider
  • Associate of Science