Dispatcher Office Assistant resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Skills
Verbal and Written Communication
Greeting Visitors/Patients
Medical Billing and Coding
Medical Transcription
Payment Collection
Medical Records and Documentation
EPIC systems / EMR
Medical Terminology Understanding
ICD-9 Coding
Work Well Independently
Accounting Familiarity
Proficient In Microsoft Office
Scanning, Switchboard
Document Scanning
Customer Support Needs Assessment
Administrative Procedures
Paperwork Submission
Organizational Standards
Supervisory Ability
Excellent Phone Etiquette
Multi-task Management
Patient Registration
Document Filing
Bookkeeping Support
Insurance Information Collection
Chart Pulling
System Updates
Demographics Information
Education
Philadelphia Job Corps CenterPhiladelphia, PA, Expected in 05/2014 ā āAssociate of Arts:Medical Assistant - GPA:
Germantown High SchoolPhiladelphia, PA, Expected in 06/2012 ā āHigh School Diploma: - GPA:
Certifications
Certified Autism Specialist August 2018 to Present
Certified First Aid /CPR Licenses
Work History
C.H. Robinson Worldwide, Inc. - Dispatcher Office Assistant Omaha, NE, 05/2021 - Current
Maintained updated and detailed records of calls in physical and electronic database.
Directed dispatching, routing, and tracking of 50 fleet vehicles.
Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
Closely monitored dispatch board to triage and prioritize over 100 daily calls.
Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
Created delivery routes and optimized plans for traffic, road conditions, and other factors.
Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
Checked that each scheduled route was appropriately covered by delivery drivers.
The Shopping Center Group - Customer Service Representative Memphis, TN, 08/2019 - 05/2022
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions and updated account information to maintain customer records.
Navigating multiple computer systems, applications, and utilize search tools to find information.
Processed payments refunds and record important customer data, update record customer information, de-escalate calls via active listening to identify needs and provide timely solutions.
Gathered and verified all required customer information for tracking purposes and answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services, and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Collect client and client documents and information upon referral.
Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information and created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Assisted with scheduling appointments, registering new patients, and checking in patient appointments using the ECW electronic medical record system and used Epic to schedule appointments.
Ensure all patient information is scanned into the system before destroying.
Verified patient insurances, input and scanned patients' registration and HIPPA forms (new and updated) and medical releases in the electronic chart.
Scanned in patient reports and documents into patients charts and assigned to the provider.
Coordinate incoming referrals to ensure all referrals are entered into the referral module in the epic system including prior authorization numbers when needed.
Reviewed and corrected claim errors to facilitate smooth processing and assisted patients in filling out check-in and payment paperwork.
Coordinate referral management with clinic staff and providers to ensure optimal access to specialty care.
Complete and enter the Medicare as secondary payer online form accurately for all Medicare accounts, and initiate the advanced beneficiary notice as appropriate.
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