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Dispatcher Manager Resume Example

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DISPATCHER MANAGER
Summary

Dependable Dispatcher offering [Number] years of experience maintaining tight delivery schedules and keeping customers satisfied. Stellar skills in clear and professional team and customer communication. Enthusiastic about driving improvements to business operations. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Multiple project coordination
  • Targeted improvement action plans
  • Workflow planning
  • Manpower planning
  • DOT compliance
  • Fleet maintenance
  • Customer communication
  • Labor cost control
  • Employee time records
  • Daily reports
  • Sales support
  • Phone dispatch
  • Field call management
  • Employee performance reviews
  • Improving operations
  • Customer relationship management
  • Critical thinker
  • Delivery procedures
  • Adjusting routes
  • Schedule coordination
  • Delegating work
Experience
Dispatcher Manager
Jefferson City, MOMidland Transports/Jan 2008 to Current
  • Fielded incoming calls, answered questions and transferred calls internally.
  • Delivered high-quality customer service to approximately [Number] customers per day.
  • Employed and trained [Number] new recruits according to established guidelines to improve efficiency and productivity.
  • Managed daily scheduling of all labor and equipment needs and changes, embracing continuous improvement efforts.
  • Established and maintained positive relations with all drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
  • Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
  • Developed and monitored field efficiencies and innovated new ways to improve operations, including GPS monitoring and reporting in compliance with company policies.
  • Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
  • Supervised driver dispatching, route planning and vehicle tracking for over [Number][Job title] drivers.
  • Scheduled and dispatched over [Number] daily roadside assistance calls based on caller locations and available employees.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Quickly determined locations and needs for high volume of hourly callers to accurately send [Job title] for assistance.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Accurately and efficiently responded to over [Number] daily requests.
Store Manager
Jefferson City, MOBig O Tires/Feb 2001 to Nov 2021
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Generated reports to assess performance and make adjustments.
  • Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Automated office operations, managed client correspondence and tracked records.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Warehouse/Delivery Specialist
Jefferson City, MOJefferson City Oil Co Inc./Jul 1993 to Feb 2001
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Communicated with internal staff members and management to facilitate timely product flows.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Noted current product inventory levels to support completion of order requests and audits.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
Education and Training
High School DiplomaState Fair Community CollegeJefferson City, MO
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Resume Overview

Companies Worked For:

  • Midland Transports
  • Big O Tires
  • Jefferson City Oil Co Inc.

School Attended

  • State Fair Community College

Job Titles Held:

  • Dispatcher Manager
  • Store Manager
  • Warehouse/Delivery Specialist

Degrees

  • High School Diploma

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