dispatcher manager resume example with 3+ years of experience
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Dynamic Dispatch Manager with [Number] years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement. Knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Always looking for ways to improve efficiency and procedures. Advanced skills in [Software]. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
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- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Increased area coverage by [Number]% through effective scheduling and detailed location monitoring.
- Directed all dispatching, routing and tracking of [Number] fleet vehicles.
- Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards and weather conditions.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Loaded truck and properly secured items to prevent damage for over [Number] deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
- Loaded and unloaded [Number] delivery vans per shift.
- Reported any suspected mechanical issues as quickly as possible.
- Verified vehicle inspection stickers and registrations were current.
- Followed all company policies and procedures during shift.
- Verified over [Number] daily deliveries against shipping instructions before delivering to customers.
- Assigned and recorded job Numbers for [Number] jobs per shift.
- Safely loaded and unloaded [Number] pounds of [Type] and [Type] hazardous material without incident.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Recorded each delivery using proper paperwork before leaving warehouse.
- Loaded and unloaded [Number] delivery vans per shift.
- Accurately recorded delivery, payment and route information using [Software].
- Kept detailed records of sales, payments and completed or in-progress deliveries.
- Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Updated routes based on weather and road conditions in real time to decrease delivery times by [Number]%.
Universidad Rafael Belloso Cachin Urbe - Maracaibo ,
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Resume Overview
School Attended
- Universidad Rafael Belloso Cachin Urbe
Job Titles Held:
- Dispatcher Manager
- Delivery Driver
- Delivery Driver
Degrees
- BBA
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