Efficient dispatcher with 3 years of experience and 10 years as a certified pharmacy technician. Experienced in reconciliation procedures, receiving emergency and non-emergency calls, monitoring driver logs, and addressing problems. Equipped to Billing third-party payers for prescriptions. Proven history of performance to write, modify, and edit text using a word processing application. Understand how to search, assess search results, and download information from the internet. Have a fundamental understanding of how to forward and cc emails.
Performed insurance verification, pre-certification and pre-authorization.
Expedited payments by verifying accuracy and currency of vendor information.
Reconciled codes against services rendered.
Answered customer questions to maintain high satisfaction levels.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Answered customer requests with information about shipping information and status updates.
Communicated with individuals within inbound call center setting to complete dispatch support for calls.
Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Monitored changes in delivery schedule and communicated changes to customers.
Responded immediately to emergencies by initiating outbound calls to emergency contacts.
Reported delays, accidents or other traffic and transportation situations.
Investigated and resolved customer and vendor issues to retain business.
Trained employees on triaging and dispatching procedures to properly handle daily calls.
07/2018 to 01/2019
Pharmacy Tech /HR Administration Support AssistantNestle International – Tysons Corner, VA,
Assist licensed pharmacists with the preparation and distribution of prescription medications
Compounding elixirs or ointments consisting of a medication mixed into a base
Manage areas of medicines supply like the dispensaries
Ensure supplies are delivered accordingly
Clean/sanitize production areas and equipment
Good math and reading skills
Administration Summary : Handle administrative matters including screening calls, managing calendars, planning new hire interviews, composing documents and organizing offices for efficiency
Administration officials : > Faxing/ Coping/ Sending emails> Creating and filling out charts.> Preparing
Pre- Approval & PAR’s salary packets
Assisted with on boarding new employees> Organization >
Proofreading / Understands grammar> Customer Service & Relations > Word processing & Typing >
Time Management > Creating Spreadsheets
02/2012 to 06/2018
Pharmacy TechnicianDHHS – City, STATE,
Dispensed and delivered patient medications to patients throughout the hospital
Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner
Accurately pulled medications from the shelves for Omnicell replenishment and delivered them to the various patient care areas
Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance
Filled departmental requisitions and crash cart medication trays
Maintained proper storage and security conditions for all drugs.
09/2006 to 07/2007
OperatorSharaton Imperial Hotel – City, STATE,
Answered department telephone calls within 2 rings, using correct salutations and telephone
etiquette
Processed credit card transactions during the checkout process
Referred guests to local
restaurants and recommended attractions in the area
Processed guest payments for room charges,
food and beverage charges and phone charges
Greeted and registered guests and issued room
keys
Recommended top dining and entertainment options for guests in the Raleigh/Durham area
Greeted all guests in a courteous and professional manner
Knowledge of business practices and
accountancy .Excellent communication skills, both written and verbal
Brilliant record keeping and
report making abilities
Exceptional organizational and coordination abilities
Capability to handle
multiple responsibilities and tackle pressure situations
03/2003 to 09/2006
Operator / Sales / CustomerTarget Stores – City, STATE,
Answered customers' questions and addressed problems and complaints in person and via phone
Helped customers select products that best fit their personal needs
Maintained visually appealing and effective displays for the entire store
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
Offered direction and gave constructive feedback to motivate team members
Built and maintained effective relationships with peers and upper management
Education and Training
Expected in 2023 to to
Associate of Arts: Wake Technical Community College - Raleigh, NC GPA:
Member of The National Society of Leadership and Success
Member of Sigma Delta Mu
Expected in 05/2017 to to
: License To Minister Charis Bible College - Raleigh, NC, GPA:
Expected in 05/2006 to to
High School Diploma: Hillside High School - Raleigh, NC, GPA:
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Resume Overview
School Attended
Wake Technical Community College
Charis Bible College
Hillside High School
Job Titles Held:
Dispatcher /Insurance Billing Specialist
Pharmacy Tech /HR Administration Support Assistant