LiveCareer-Resume

dispatcher resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Knowledgeable Dispatcher with 4.5 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Dedicated dispatcher with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy. Reliable Dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in Mosaic practices and compliance requirements. Skilled Dispatcher with 4.5 years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices. Dependable Dispatcher offering 4.5 years of experience maintaining tight delivery schedules and keeping customers satisfied. Stellar skills in clear and professional team and customer communication. Enthusiastic about driving improvements to business operations. Poised Dispatcher offering 4.5 years of experience. Well-versed in shipping policies, delivery requirements and driver practices. Works efficiently and maintains professional demeanor in stressful situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Monitoring field personnel
  • Data entry
  • Processing orders
  • Critical thinker
  • Customer relationship management
  • Good work ethic
  • Troubleshooting
  • Microsoft Office
  • Computer skills
  • Conflict resolution
  • Analytical
  • Delegating work
  • Adjusting routes
  • Database maintenance
Education and Training
Pasco High School Dade City, FL Expected in 05/2004 High School Diploma : - GPA :
Florida Metropolitan University Lakeland, FL, Expected in : Criminology - GPA :
Experience
Fresh Express - Dispatcher
Salinas, CA, 09/2021 - Current
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Scheduled loads according to priority and available equipment.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Supervised driver dispatching, route planning and vehicle tracking for over multiple drivers.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reported delays, accidents or other traffic and transportation situations.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Tracked changes in computer system to keep records current and accurate.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Matched bills of lading and reconciled quantities to verify items shipped.
Fresh Express - Dispatcher
Streamwood, IL, 09/2019 - 08/2021
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Scheduled loads according to priority and available equipment.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Supervised driver dispatching, route planning and vehicle tracking for over multiple drivers.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reported delays, accidents or other traffic and transportation situations.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Tracked changes in computer system to keep records current and accurate.
  • Investigated and resolved customer and vendor issues to retain business.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Recorded results of service calls to create report summaries for senior management.
Montage Hotels - Security Officer
Laguna Beach, CA, 06/2015 - 04/2020
  • I worked for their Mosaic account. I was positioned in multiple Mosaic locations at the truck gates monitoring truck activity. I handled the checking in and checking out of trucks loading/unloading and provided them with their Bill of Ladings. I was able to learn knowledge of the products being hauled and knowledge of the loading and unloading locations. In this position I worked with multiple different trucking companies as well as closely working with Mosaic's logistics personnel who scheduled the trucks.

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Resume Overview

School Attended

  • Pasco High School
  • Florida Metropolitan University

Job Titles Held:

  • Dispatcher
  • Dispatcher
  • Security Officer

Degrees

  • High School Diploma

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