dispatcher resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Monitoring Field Personnel
  • Delivery Procedures
  • Delegating Work
  • Improving Operations
  • Training and Development
  • Team Leadership
  • Budget Management
  • Goal Setting
  • Performance Tracking and Evaluation
  • Invoicing and Billing
  • Data Entry
03/2019 to Current Dispatcher Dropoff | Murray, UT,
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Supervised driver dispatching, route planning and vehicle tracking for over 15 drivers.
  • Tracked changes in computer system to keep records current and accurate.
04/2017 to 12/2019 Office Manager Inside Real Estate | Columbus, OH,
  • Reviewed completed work to verify consistency, quality and conformance.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Produced thorough, accurate and timely reports of project activities.
  • Coded and entered daily invoices with in-house accounting software.
  • Assigned work and monitored performance of project personnel.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
02/2013 to 03/2017 Mortgage Loan Officer Century Communities | City, STATE,
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
  • Kept detailed records regarding approved, denied and received loan applications.
  • Identified valuable solutions for customers with credit problems.
  • Located and suggested loan packages that met client needs and priorities.
  • Collaborated with company teams to expedite loan approval processes.
  • Gathered client debt, credit and income information to determine loan eligibility.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Developed and maintained relationships with local real estate agents.
  • Helped clients fill out loan applications and find ideal loan options.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
03/2009 to 11/2013 Laborer Worker/Foreman Laborers' Local 1191 | City, State,
  • Understood and followed oral and written directions.
  • Operated pallet jacks and forklifts to load and unload supplies and materials.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Listened to senior team members for instructions on new jobs and daily requirements.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Cleaned up and resupplied work areas daily for optimal team performance.
  • Mixed, poured, and spread concrete, asphalt gravel and other materials.
  • Cut materials into specified sizes for installation using tile cutters and power saws.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
  • Readied sites for new crew activities by removing dust and debris.
  • Prevented water leakage or rust by covering exposed nailheads with roofing cement or caulking.
  • Demolished existing structures and removed fixtures, appliances and other pieces from sites.
  • Operated and maintained a variety of equipment including hand and power tools.
  • Contributed to team culture of safety by consistently wearing proper safety gear and following standards.
  • Performed repetitive assembly tasks with hand and power tools and automated equipment.
  • Prepared items for transportation installing bracing, padding and strapping to prevent damage.
  • Utilized two-way radios and hand signals to coordinate communication between equipment operators.
  • Read plans, instructions or specifications to determine work activities.
  • Transported heavy equipment and specialized machinery between job sites by safely driving trucks and flatbed trailers.
  • Completed variety of physical labor tasks.
Education and Training
Expected in 05/2016 Associate of Science | Business Administration And Management Henry Ford Community College, Dearborn, MI, GPA:
Expected in Certificate Business Administration | Community College of Maricopa, Maricopa, AZ, GPA:

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Resume Overview

School Attended

  • Henry Ford Community College
  • Community College of Maricopa

Job Titles Held:

  • Dispatcher
  • Office Manager
  • Mortgage Loan Officer
  • Laborer Worker/Foreman


  • Associate of Science
  • Certificate Business Administration

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