dispatcher resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable about training employees, coordinating work schedules and updating logs. Always looking for ways to improve efficiency and procedures. Advanced skills in Tiger Cad system, and Microsoft.

Dependable worker accustomed to multitasking across field teams to improve mobile coordination activities. Remains calm under pressure to deliver clear instructions for timely action. Minimizes conflicts and confusion by maintaining excellent rapport with people of diverse personality types. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in any type of work environment. Ready to help team achieve company goals.

  • Client Interaction
  • Equipment Location Identification
  • Traffic Monitoring
  • Effective Communications
  • Verbal and Written Communication
  • Work Crew Dispatch
  • Dispatch Recordkeeping
  • Customer File Maintenance
  • CRM Software
  • Call Center Software
  • Equipment Needs Assessment
  • Personnel Monitoring
  • Message and Work Order Transfer
  • Speech Clarity
  • Team Work Scheduling
  • Strategy Development
  • Microsoft Office
  • Customer Service
  • Management Advisement
  • Materials Ordering
  • Equipment Orders
  • Material Distribution
  • Critical Thinking
  • Creative Thinking
  • Data Entry
  • Time Management
  • Paperwork Processing
  • Task Prioritization
  • Decision Making
  • Complex Problem Solving
Work History
Dispatcher, 03/2021 to Current
MacallisterFort Wayne, IN,
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Directed dispatching, routing and tracking of 6 fleet vehicles.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Responded to over 50 daily caller requests with information about assistance and timeframes.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Working with 4 computers at 1 time.
Optician Technician, 04/2021 to 08/2021
C-A-L RanchWest Jordan, UT,

Assisting with dilating patients or using eye medications when directed by optometrist.

  • Input patient information and exam findings into electronic medical records system to failitate accuratephthalmic companies to keep inventory at appropriate levels.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Collaborated with optomet record-keeping.
  • Communicated with ory staff to reach individual and team goals.
  • Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Called patients to inquire about post-operative status or recovery.
Cashier, 07/2018 to 08/2020
PublixCity, STATE,
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reviewed weekly sales ads and monitored price changes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register to record transactions accurately and efficiently.
No Degree: Christian Ministry , Expected in
Refuge School of Ministry - Enterprise, AL,
: Cosmetology Education, Expected in 05/2018
Mississippi Gulf Coast Community College - Perkinston, MS
High School Diploma: , Expected in 05/2016
George County High School - Lucedale, MS

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Resume Overview

School Attended

  • Refuge School of Ministry
  • Mississippi Gulf Coast Community College
  • George County High School

Job Titles Held:

  • Dispatcher
  • Optician Technician
  • Cashier


  • No Degree
  • High School Diploma

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