dispatcher resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Knowledgeable Dispatcher with 3 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Dedicated Dispatcher with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy. Efficient Office Assistant with 3 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

  • Driver Communication
  • Database Updates
  • Delivery Procedures
  • Adjusting Routes
  • Coordinating Urgent Deliveries
  • Route Navigation
  • Customer Service
  • Inventory Management
  • Filing and Data Archiving
  • Positive Attitude
  • Relationship Building
  • Issue Resolution
  • Delivery Scheduling
  • Sorting and Labeling
  • Customer Needs Assessment
  • Product Merchandising
  • Customer Assistance
Dispatcher, 06/2020 - Current
Genesee & Wyoming Inc. Scio, OH,
  • Scheduled loads according to priority and available equipment.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Identified locations and needs of callers to accurately send assistance.
  • Reported delays, accidents or other traffic and transportation situations.
  • Managed daily delivery and work schedules to maximize coverage.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Supervised driver dispatching, route planning and vehicle tracking for over [Number] drivers.
  • Investigated and resolved customer and vendor issues to retain business.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Communicated with individuals within inbound call center setting to complete dispatch support for [Type] calls.
  • Recorded results of service calls to create report summaries for senior management.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
Office Assistant, 06/2020 - 09/2022
City Of Moreno Valley, Ca Moreno Valley, CA,
  • Answered phone calls and welcomed visitors to office.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained business records by updating customer information.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Conducted office inventory checks and requested restock of supplies.
  • Answered telephones, directed calls and took messages.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Completed work schedules, managed calendars and arranged appointments.
  • Inventoried and ordered materials, supplies and services.
  • Troubleshot office equipment, computer hardware and software issues.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Retail Sales Associate, 02/2016 - 08/2018
Christus Health Texarkana, TX,
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Used product knowledge to suggest items to match client needs.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Created price tags and merchandise signs for new items.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Exchanged merchandise for customers and accepted returns.
  • Bagged or packaged purchases and wrapped gifts.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained records related to sales for store management.
  • Placed special orders or called other stores to find desired items.
Education and Training
High School Diploma: , Expected in 05/2015
Dallas County High School - Plantersville, AL
Status -

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Resume Overview

School Attended

  • Dallas County High School

Job Titles Held:

  • Dispatcher
  • Office Assistant
  • Retail Sales Associate


  • High School Diploma

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