Dispatcher Resume Example
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DISPATCHER
Summary
Knowledgeable Dispatcher with nine years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Skills
Experience
March 2012 to Current
MacallisterNovi , MIDispatcher
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Reported delays, accidents or other traffic and transportation situations.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Communicated with individuals within inbound call center setting to complete dispatch support for emergency or hospital tranfer calls.
- Tracked all changes in computer system to keep records current and accurate.
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Supervised driver dispatching, route planning and vehicle tracking for over 10 Paramedics and EMT drivers.
- Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Alerted EMT/ Drivers of road and weather hazards in real time to accomplish 356 days without driver accidents.
- Trained over 5 employees on accurate triaging and dispatching procedures while personally handling 30 daily calls.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Kept detailed and updated records of calls in physical and electronic databases.
- Quickly determined locations and needs for high volume of hourly callers to accurately send an ambulance for assistance.
- Scheduled and dispatched over 30 daily roadside assistance calls based on caller locations and available employees.
- Accurately and efficiently responded to over 10 or moredaily requests.
March 2001 to Current
Common SpiritMount Sterling , KYEmergency Department Technician
- Assisted with fitting patients for casts, crutches and other medical devices.
- Monitored patients for signs of distress or decompensation and alerted staff of emergency situations.
- Helped nursing staff provide quality, competent patient care for diverse emergencies.
- Tracked patients' vital signs, treated wounds and collected samples to free up nurses and physicians for more advanced work.
- Prioritized care based on clinician orders and current patient symptoms to optimize resource utilization.
- Worked alongside doctors and nurses to provide supplies, instruments and equipment for procedures.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
- Applied and educated patients on orthopedic devices like crutch walking.
- Stocked and replenished patient care areas with appropriate supplies.
- Administered non-medication IV fluids and maintained IV flow rates.
- Updated patient's medical records, insurance information and family history for charts.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Conducted patient assessments under supervision of staff nurses and physicians.
- Triaged patients to award priority to patients with more severe complications.
- Assisted with CPR and airway clearing procedures during emergencies.
- Coordinated with nurses to assess and prepare patients for tests and medical procedures.
- Adhered to local, state and federal guidelines and accrediting agency regulations.
- Collected blood and urine samples for lab analysis to diagnose disease or screen for health problems.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Monitored diagnostic medical equipment to measure and observe various aspects of patient's health.
- Maintained appropriate inventory levels and replenished treatment areas.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
March 2001 to Current
Amg Integrated Healthcare ManagementAthens , ALUnit Secretary
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Updated group medical records and technical library to support smooth office operations.
- Conducted patient intake interviews to collect medical information and insurance details.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Executed clerical tasks and assisted with all unit duties as directed.
- Facilitated timely execution of all lab tests and medication refills.
- Drafted and distributed memos and emails for entire unit.
- Transcribed doctors' orders, including medication and lab test requests.
- Developed improve training procedures to aid in team member development.
- Monitored unit supply levels and notified management of ordering needs.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Retrieved physicians' paperwork, including lab test requests.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Communicated with Physicians and nurses to facilitate efficient operation of Emergency Department.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
- Addressed, documented and responded to incoming correspondences to address client queries.
- Answered thirty or more average daily phone calls to schedule appointments and address patient inquiries.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Communicated with physicians, nurses and other facilities to facilitate efficient operation of the Emergency Department.
March 2001 to Current
Care Atc IncRome , GAPhlebotomist
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Used multiple electronic medical software, including CPSI, Meditech and Epic to conduct patient intakes and send correspondence.
- Traveled to over 5 nursing facilities per 2 hours to collect blood and urine specimens.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Interviewed patients and analyzed and documented medical records to update and file documents.
- Conducted bleeding time tests and updated results into paper or electronic charts.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Built trust and minimized patient discomfort during phlebotomy procedures through explaining the procedure, and talking with the patient to try and calm them
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Assisted medical care providers by aiding with routine and specialized procedures, administering medication and performing .
- Verified collection orders and communicated discrepancies to nurses.
Education and Training
June 1995
JEFFERSON HIGH SCHOOL
City
High School Diploma
City
High School Diploma
Shepherd University
City, StateSome College (No Degree)
City, StateSome College (No Degree)
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Resume Overview
School Attended
- JEFFERSON HIGH SCHOOL
- Shepherd University
Job Titles Held:
- Dispatcher
- Emergency Department Technician
- Unit Secretary
- Phlebotomist
Degrees
- High School Diploma
Some College (No Degree)
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