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Dispatcher Resume Example

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DISPATCHER
Summary

Knowledgeable Dispatcher with nine years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Skills
Experience
March 2012 to Current
Company NameCity, StateDispatcher
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Reported delays, accidents or other traffic and transportation situations.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Communicated with individuals within inbound call center setting to complete dispatch support for emergency or hospital tranfer calls.
  • Tracked all changes in computer system to keep records current and accurate.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Supervised driver dispatching, route planning and vehicle tracking for over 10 Paramedics and EMT drivers.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Alerted EMT/ Drivers of road and weather hazards in real time to accomplish 356 days without driver accidents.
  • Trained over 5 employees on accurate triaging and dispatching procedures while personally handling 30 daily calls.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Quickly determined locations and needs for high volume of hourly callers to accurately send an ambulance for assistance.
  • Scheduled and dispatched over 30 daily roadside assistance calls based on caller locations and available employees.
  • Accurately and efficiently responded to over 10 or more daily requests.
March 2001 to Current
Company NameCity, StateEmergency Department Technician
  • Assisted with fitting patients for casts, crutches and other medical devices.
  • Monitored patients for signs of distress or decompensation and alerted staff of emergency situations.
  • Helped nursing staff provide quality, competent patient care for diverse emergencies.
  • Tracked patients' vital signs, treated wounds and collected samples to free up nurses and physicians for more advanced work.
  • Prioritized care based on clinician orders and current patient symptoms to optimize resource utilization.
  • Worked alongside doctors and nurses to provide supplies, instruments and equipment for procedures.
  • Took patients' vital signs, collected medical specimens and updated information in patient charts.
  • Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
  • Applied and educated patients on orthopedic devices like crutch walking.
  • Stocked and replenished patient care areas with appropriate supplies.
  • Administered non-medication IV fluids and maintained IV flow rates.
  • Updated patient's medical records, insurance information and family history for charts.
  • Monitored patients' condition and reported changes in status or acuity to nurses.
  • Conducted patient assessments under supervision of staff nurses and physicians.
  • Triaged patients to award priority to patients with more severe complications.
  • Assisted with CPR and airway clearing procedures during emergencies.
  • Coordinated with nurses to assess and prepare patients for tests and medical procedures.
  • Adhered to local, state and federal guidelines and accrediting agency regulations.
  • Collected blood and urine samples for lab analysis to diagnose disease or screen for health problems.
  • Safely transferred patients to wheelchair or stretchers for transportation to other departments.
  • Monitored diagnostic medical equipment to measure and observe various aspects of patient's health.
  • Maintained appropriate inventory levels and replenished treatment areas.
  • Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
  • Responded to cardiac monitor alarms and other codes requiring immediate response.
  • Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
March 2001 to Current
Company NameCity, StateUnit Secretary
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Updated group medical records and technical library to support smooth office operations.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Executed clerical tasks and assisted with all unit duties as directed.
  • Facilitated timely execution of all lab tests and medication refills.
  • Drafted and distributed memos and emails for entire unit.
  • Transcribed doctors' orders, including medication and lab test requests.
  • Developed improve training procedures to aid in team member development.
  • Monitored unit supply levels and notified management of ordering needs.
  • Managed unit call reception and routed calls to correct department.
  • Provided patient information to facilitate timely admissions and discharges.
  • Retrieved physicians' paperwork, including lab test requests.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Communicated with Physicians and nurses to facilitate efficient operation of Emergency Department.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Answered thirty or more average daily phone calls to schedule appointments and address patient inquiries.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Communicated with physicians, nurses and other facilities to facilitate efficient operation of the Emergency Department.
March 2001 to Current
Company NameCity, StatePhlebotomist
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Treated blood-related chronic disorders by performing therapeutic phlebotomy.
  • Used multiple electronic medical software, including CPSI, Meditech and Epic to conduct patient intakes and send correspondence.
  • Traveled to over 5 nursing facilities per 2 hours to collect blood and urine specimens.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Interviewed patients and analyzed and documented medical records to update and file documents.
  • Conducted bleeding time tests and updated results into paper or electronic charts.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Built trust and minimized patient discomfort during phlebotomy procedures through explaining the procedure, and talking with the patient to try and calm them
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Assisted medical care providers by aiding with routine and specialized procedures, administering medication and performing .
  • Verified collection orders and communicated discrepancies to nurses.
Education and Training
June 1995
JEFFERSON HIGH SCHOOL
City
High School Diploma
Shepherd University
City, StateSome College (No Degree)
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Resume Overview

School Attended

  • JEFFERSON HIGH SCHOOL
  • Shepherd University

Job Titles Held:

  • Dispatcher
  • Emergency Department Technician
  • Unit Secretary
  • Phlebotomist

Degrees

  • High School Diploma
    Some College (No Degree)

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