LiveCareer-Resume

dispatcher resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated [Job Title] with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.

Knowledgeable Dispatcher with 34 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Skills
  • Monitoring field personnel
  • Processing orders
  • Delegating work
  • Adjusting routes
  • Detail oriented
  • Coordinating urgent deliveries
  • Schedule coordination
  • Customer relationship management
  • Data entry
  • Critical thinker
  • Training new hires
  • Database maintenance
  • Computer skills
  • Basic math
  • Microsoft Office
  • Friendly, positive attitude
Experience
Dispatcher, 102007 - Current
Menzies Aviation San Diego, CA,
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked all changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Supervised driver dispatching, route planning and vehicle tracking for over 6 service technicians.
  • Communicated with individuals within inbound call center setting to complete dispatch support for service and maintenance calls.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Reported delays, accidents or other traffic and transportation situations.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Quickly determined locations and needs for high volume of hourly callers to accurately send service technicians for assistance.
  • Trained over 3 employees on accurate triaging and dispatching procedures while personally handling 20 daily calls.
  • Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
  • Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.
  • Trained and developed 20 dispatch team members, improving quality and strengthening team depth to allow for seamless operation when team was shorthanded.
  • Entered payroll.
  • File parts and labor warranties.
  • Billed and closed all calls.
  • Completed inventory.
Dispatcher, 021987 - 062005
Menzies Aviation Santa Ana, CA,
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked all changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Entered payroll.
  • Filed parts and warranties.
  • Ordered parts.
  • Completed inventory.
  • Completed job costing.
  • Completed billing.
  • Customer service representative.
  • Visited job sites to check progress and to insure completion of jobs were on time.
  • Completed accounts payable and accounts receivable.
  • Crafted sheet metal duct.
Store Clerk, 092005 - 012006
Mckee Foods Corp. Mebane, NC,
  • Interacted with over 40 customers daily in friendly and helpful manner.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
  • Replenished shelves and stored excess products to keep on top of stock management tasks.
  • Located items for customers and helped complete purchases by processing payments with [Type] system.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Monitored product inventory levels to support completion of order requests and audits.
Dispatcher, 052006 - 102007
Menzies Aviation Sarasota, FL,
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked all changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Supervised driver dispatching, route planning and vehicle tracking for over 6 service technicians drivers.
  • Communicated with individuals within inbound call center setting to complete dispatch support for Service calls.
  • Accurately and efficiently responded to over 30 daily requests.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Reported delays, accidents or other traffic and transportation situations.
  • Quickly determined locations and needs for high volume of hourly callers to accurately send service technicians for assistance.
  • Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
  • Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.
  • Filed warranty parts.
  • Entered payroll.

Education and Training
High School Diploma: , Expected in 06/1981
-
Clinton High School - Clinton, TN,
GPA:
Status -
: , Expected in
-
University of Tennessee - Knoxville, TN,
GPA:
Status -

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Resume Overview

School Attended

  • Clinton High School
  • University of Tennessee

Job Titles Held:

  • Dispatcher
  • Dispatcher
  • Store Clerk
  • Dispatcher

Degrees

  • High School Diploma
  • Some College (No Degree)

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