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Dispatcher resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills.

Skills
  • Updating logs
  • Service Coordination
  • Routing Orders
  • Prioritizing Calls
  • Dispatching Field Personnel
  • Delegating Work
  • Closing Tickets
  • Schedule Coordination
  • Schedule Management
  • Dispatching procedures
  • Written Communication
  • Customer service
  • Filing and data archiving
  • Spreadsheet management
  • Multi-line phone proficiency
  • Complaint resolution
Education
Tarrant County College District Fort Worth, TX Expected in ā€“ ā€“ GED : - GPA :
Career Centers Of Texas Fort Worth, TX, Expected in ā€“ ā€“ Training : Medical Assistant Training - GPA :
Work History
Menzies Aviation - Dispatcher Coordinator
West Palm Beach, FL, 01/2022 - 05/2022
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
Menzies Aviation - Dispatcher
Albuquerque, NM, 06/2021 - 10/2021
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Created delivery routes and optimized plans for traffic, road conditions and other factors.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Inspected work output and processes for adherence to standards and specifications.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
Advance Auto Parts - Dispatcher
Augusta, GA, 06/2018 - 05/2021
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Evaluated and adjusted over 15-20 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Responded to daily caller requests with information about assistance and timeframes.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Processed orders, ran bulk pick sheets, processed and printed invoices
  • Carried out day-day-day duties accurately and efficiently.
Plymouth Harbor On Sarasota Bay - Commercial Sales
Sarasota, FL, 03/2014 - 02/2021
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Interacted with customers to determine needs and opportunities for additional sales.
  • Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Answered customers' questions regarding products, prices and availability.
  • Budgeted, audited and balanced cash handlings to secure cash drawer.
  • Performed all stock keeping processes and assisted in replenishing
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

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Resume Overview

School Attended

  • Tarrant County College District
  • Career Centers Of Texas

Job Titles Held:

  • Dispatcher Coordinator
  • Dispatcher
  • Dispatcher
  • Commercial Sales

Degrees

  • GED
  • Training

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