dispatcher e911 operator resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, , 609 Johnson Ave., 49204, Tulsa, OK
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Professional Summary

Experienced dispatcher, and a professional with strong leadership and relationship-building skills.  With over 18 plus years experience. Areas of expertise that include coordinating multiple agencies and personnel during times of emergency, or crisis.  Decisive in situations of need at any and all times.  Skilled in public relations.  Savvy at building relationships to show that we are is our team logo yet you are recognized as an individual with gosls, and ideas that this team respects, needs, and acknowledges. The effective team member with a special understanding of the individuals need.


Dispatchers Certification Course                                  Jackson Police Department Training Academy

Certified in Electrical Wiring 2003 Hancock County Vo-Tech

Key speaker to the graduating nurses of MGCCC of Biloxi on Mental Illness and how it affects family and work. 2000-2008

App Builder, Microsoft Certified 

Affiliate Marketer & Developer for sales, and dropp shipping. Completely self taught. 

Certified in Air Conditioning, Heating & Ventilation 2003 Hancock County Vo-Tech  

FEMA, Emergency Management Institute Certified            IS-00100, IS-00200, IS-00300.B, IS-004, IS-00700.B,      IS-00800.B    2003

Microsoft Word  proficient

Web Designer,  Blogger(personal story)


Work History
Dispatcher, E911 Operator, 03/2008 to 02/2015
Kwik Trip, Inc.Juneau, WI,
Analyzed departmental documents for appropriate distribution and filing.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Keeping all felonies entered on NCIC. Managing felonies, and misdomeanor warrants for the county and local city agencies.  Keeping up dispatch certifications to maintain being certified in Telecommunications,  FBI, NCIC, NLETS.
Copied, logged and scanned supporting documentation.
Supported Chief Operating Officer with daily operational functions.
Responded to all from community/public, deputies, any and all emergency agencies requests via telephone,  and/or radio.
Manager Assistant, 04/2003 to 08/2005
Mikes RestaurantCity, STATE,
Managed a small but progressive restaurant.  I waitressed, cooked, made menu's for a lunch special everyday of the week. Fired and hired as needed. Thursday nights through Sunday nights I held a special that was called "Steak Night" a two for one. That did very well. My menu boasted fresh to serve anything from hamburgers to po-boys, or chicken fried steak.

Served always with a smile and the freshest cup of coffee this side of the Mississippi, and of course just in case you preferred my homemade sweet southern tea.

Staff Sergeant Supervisor/Deputy Nightshift, 04/1994 to 03/2003
Hancock County Sheriff's DepartmentCity, STATE,

Supervised dispatchers, while coordinating with road deputies, fire personnel, E911, AMR, and the public via phone or radio as needed.  Kept Standards & Training, certifications, Civil Service testing, NCIC, NLETS certifications up to date as per the FBI on night dispatchers. Trained officially as a road deputy to liaison the sheriff's department with the communities to better serve both interests. Worked as a corrections officer to also better serve my particular department. Analyzed departmental documents for appropriate distribution and filing.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Worked directly with all deputies, city police, fire & emergency personnel,  E911, HighwayPatrol to achieve all needs of public day to day relations to an all out county to state wide and up  emergency management situation .
Supported Chief Operating Officer with daily operational functions.
Copied, logged and scanned supporting documentation.
Excell at Emergency Management at a moments notice, accessing all agencies, and staging them in their respective areas in a calm and timely manner.
Assistant Manager/Accounts Representative, 04/1991 to 06/1997
Pan-American International ShippingCity, STATE,
Managed accounts in Malaysia, Kuala Lumpur, Japan, Mexico, middle east,  shipping dry commodities overseas. Our company was the smallest, but oldest established company still thriving in New Orleans in my time. It was over 250 years old. The contracts we handled where all through banks. These bank contract bill of ladings were in the $1 million dollar mark and each one had specific instructions. With absolutely no room, default on contract, if a period was out of place. Therefore my company would lose that contract. Some of these businesses and contracts went so far back as to have been made on a handshake, one in particular was made in the late  1800's, on a gentleman's handshake. I even did business with the modern day owner of that company back then. I was the Assistant Office Manager. Handling all typing, computer,  phones, basically the general running of the office, filing, and faxing.  I learned how to negotiate with a skill in a time when women were hard pressed to be recognized as valuable at the time, by a culture used to dealing with men only, and gaining that hard won respect at a young age in my life. For all my accomplishments this is one that gives me greatest joy. I learned Honor is given first, then deep respect, no matter the gender.  Never stop learning, always keep your mind open to knew possibilities. 
High School Diploma : , Expected in 1988 to Bay High School - Bay St. Louis, Ms
Required. Graduated with a 3.9/4.0 grade point average.
: , Expected in to - ,
  •  Minored in European History
Did not complete my studies.  Went from 1990 - 1993. 
Bachelor of Science : Psychology, Expected in to Gulf Coast Community College - Biloxi, Ms
  • Coursework in Creative Writing, philosophy and child development, applied psychology
Did not graduate.
Associate of Science: Psycology, Expected in 1994 to Pearl River Junior College - Lumberton, Ms
  • Graduated in Top 10% of Class
  • 3.6 GPA
  • Continuing education in History, American
  • Majored in Psychology

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Resume Overview

School Attended

  • Bay High School
  • Gulf Coast Community College
  • Pearl River Junior College

Job Titles Held:

  • Dispatcher, E911 Operator
  • Manager Assistant
  • Staff Sergeant Supervisor/Deputy Nightshift
  • Assistant Manager/Accounts Representative


  • High School Diploma
  • Bachelor of Science
  • Associate of Science

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