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Dispatcher Resume Example

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DISPATCHER
Professional Summary
Seek a Hands on Limousine Dispatcher, Position, to help increase productivity and meet or exceed company goals and able to develop and implement the necessary procedures for a fast paced high volume LIMOUSINE SRVICE. With a career oriented position with a progressive company where my business experience and management disciplines will enable me to make significant contribution to the profitability of a company and where I will have an opportunity for personal growth and advancement, commensurate with my performance. Willing to seek knowledge and skills beyond present position to prepare for greater responsibility. I have a professional demeanor and possess excellent interpersonal skills required for the effective management of employees. Outstanding organizational & communications skills. * At Least 15 years Limousine Dispatcher and customer service experience. Energetic, enthusiastic, and excellent communication skills. Have the ability to do multi-task & follow procedures. Demonstrates continuous effort to improve operation and work cooperatively and jointly to provide quality seamless customer service. Maintain communications with drivers and clients via telephone or E-mail. Updates database with correct information. Assist with navigation and monitor flights relay information to drivers. Compile statistics and reports on chauffeur assignments. Work irregular duty assignments
Skills
  • Purchasing and Inventory
  • Office Equipment, MS Office
  • Leadership in the Workplace
  • Computers, fork trucks, Reach trucks and scanner equipment
Work History
Dispatcher, 01/2000 to 05/2016
Company Name – City, State
  • Ensures timely and accurate dispatch of chauffeurs for daily assignments Billing and office manager.
  • Assigns and allocate equipment and human resources to meet scheduled trips.
  • Prepares maps directions, and other related materials to chauffeurs.
  • Anticipates and monitors schedule changes and adjust resources accordingly.
  • Tracks trip progress and communicates with chauffeurs directly or via radio to assist in the execution of their assignments.
  • Interacts with customer service to receive and provide up to date information on reservation changes.
  • Set up a schedule via computer input.
  • Promoted customer satisfaction through clear, concise communication.
  • Interacted efficiently with business customers, providing information and resolving critical problems.
  • Maintained positive company image during difficult situations.
  • Handled large call volume while maintaining accuracy, efficiency, and a positive friendly attitude.
  • Quickly establish rapport with customers.
Picking, Receiving and packing Supervisor, 01/1984 to 01/2000
Company Name – City, State
  • Set up a picking tower, receiving and inventory control dept.
  • initiated time and cost studies which saved the company money.
  • Supervised the unloading of products from various containers that had to be broken down and put on pallets and stored in designated areas using our computer locator system.
  • Each item had to be bar coded as the factory was not able to do this.
  • Maintained proper rotation of stock on hand.
  • Performed inventory of all products for accountability.
  • Maintain accountability of all returns that a RA label was issue.
  • Help company purchase an instapack foam system system for the packing dept..
  • Experienced with computerized inventory, automated conveyor system, and distribution procedures.
  • Promoted to Warehouse Manager 1986.
  • Supervises the activities of warehouse personnel in order to ensure maximum levels of productivity and to reduce turnaround time of orders.
Warehouse Manager, 01/1997 to 05/2010
Company Name – City, State
  • In charge of unloading trucks, doing paper work, make sure all giftware and dinnerware was accounted for per manifest.
  • Responsible for inventory and doing cycle counts.
  • Involved with all aspects of merchandising and customer service and order entry including solving problems answering questions, and working with customers to ensure fantastic service.
  • Replenish stock in retail store.
  • Did all the packing of sends and transfer to customers and stores.
  • Processing of all damages and did inventory reconciliation.
  • Ticketed merchandise from stockroom to sales floor.
  • Investigates inquiries of customers and internal personnel concerning shipment of merchandise to provide factual information and to assist with resolution of problems.
  • Reduced average contract expenses by [Number]% through aggressive negotiations with vendors.
Education
A.A: Business, 1981
Brookdale Community College - City, State
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Resume Overview

School Attended

  • Brookdale Community College

Job Titles Held:

  • Dispatcher
  • Picking, Receiving and packing Supervisor
  • Warehouse Manager

Degrees

  • A.A : Business , 1981

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