Dispatcher Resume Example
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DISPATCHER
Professional Summary
Seek a Hands on Limousine Dispatcher, Position, to help increase productivity and meet or exceed company goals and able to develop and implement the necessary procedures for a fast paced high volume LIMOUSINE SRVICE. With a career oriented position with a progressive company where my business experience and management disciplines will enable me to make significant contribution to the profitability of a company and where I will have an opportunity for personal growth and advancement, commensurate with my performance. Willing to seek knowledge and skills beyond present position to prepare for greater responsibility. I have a professional demeanor and possess excellent interpersonal skills required for the effective management of employees. Outstanding organizational & communications skills.
* At Least 15 years Limousine Dispatcher and customer service experience.
Energetic, enthusiastic, and excellent communication skills.
Have the ability to do multi-task & follow procedures.
Demonstrates continuous effort to improve operation and work cooperatively and jointly to provide quality seamless customer service.
Maintain communications with drivers and clients via telephone or E-mail.
Updates database with correct information.
Assist with navigation and monitor flights relay information to drivers.
Compile statistics and reports on chauffeur assignments.
Work irregular duty assignments
Skills
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Work History
Dispatcher, 01/2000 to 05/2016
Pepsico – Aurora , CO
Pepsico – Aurora , CO
- Ensures timely and accurate dispatch of chauffeurs for daily assignments Billing and office manager.
- Assigns and allocate equipment and human resources to meet scheduled trips.
- Prepares maps directions, and other related materials to chauffeurs.
- Anticipates and monitors schedule changes and adjust resources accordingly.
- Tracks trip progress and communicates with chauffeurs directly or via radio to assist in the execution of their assignments.
- Interacts with customer service to receive and provide up to date information on reservation changes.
- Set up a schedule via computer input.
- Promoted customer satisfaction through clear, concise communication.
- Interacted efficiently with business customers, providing information and resolving critical problems.
- Maintained positive company image during difficult situations.
- Handled large call volume while maintaining accuracy, efficiency, and a positive friendly attitude.
- Quickly establish rapport with customers.
Picking, Receiving and packing Supervisor, 01/1984 to 01/2000
Empire Today – Colorado Springs , CO
Empire Today – Colorado Springs , CO
- Set up a picking tower, receiving and inventory control dept.
- initiated time and cost studies which saved the company money.
- Supervised the unloading of products from various containers that had to be broken down and put on pallets and stored in designated areas using our computer locator system.
- Each item had to be bar coded as the factory was not able to do this.
- Maintained proper rotation of stock on hand.
- Performed inventory of all products for accountability.
- Maintain accountability of all returns that a RA label was issue.
- Help company purchase an instapack foam system system for the packing dept..
- Experienced with computerized inventory, automated conveyor system, and distribution procedures.
- Promoted to Warehouse Manager 1986.
- Supervises the activities of warehouse personnel in order to ensure maximum levels of productivity and to reduce turnaround time of orders.
Warehouse Manager, 01/1997 to 05/2010
Mikasa Retail Store – City , STATE
Mikasa Retail Store – City , STATE
- In charge of unloading trucks, doing paper work, make sure all giftware and dinnerware was accounted for per manifest.
- Responsible for inventory and doing cycle counts.
- Involved with all aspects of merchandising and customer service and order entry including solving problems answering questions, and working with customers to ensure fantastic service.
- Replenish stock in retail store.
- Did all the packing of sends and transfer to customers and stores.
- Processing of all damages and did inventory reconciliation.
- Ticketed merchandise from stockroom to sales floor.
- Investigates inquiries of customers and internal personnel concerning shipment of merchandise to provide factual information and to assist with resolution of problems.
- Reduced average contract expenses by [Number]% through aggressive negotiations with vendors.
Education
A.A: Business, 1981
Brookdale Community College - City, State
Brookdale Community College - City, State
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Resume Overview
School Attended
- Brookdale Community College
Job Titles Held:
- Dispatcher
- Picking, Receiving and packing Supervisor
- Warehouse Manager
Degrees
- A.A : Business , 1981
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