Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Customs compliance
Purchasing management
Skilled in data entry software
Transportation management systems
Experience
Dispatcher Coordinator, 01/2016 to 08/2019 Ftmc – Sandusky, OH,
Supervised staff of 20 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
Answered customer requests with information about product availability, shipping information and status updates.
Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Reviewed profit and loss statements and metrics to identify trends and opportunities.
Led and managed projects to support logistics efforts and plans.
Utilized ordering, tracking and billing systems and associated processes.
Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Consistently met company and department objectives within budget and time constraints.
Created policies and procedures to inform and educate personnel on logistics activities.
Assessed needs and allocated resources to meet demand.
Established lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities.
Handled all departmental scheduling to maintain proper staffing for all shifts.
Assistant Manager, 09/2009 to 12/2015 Habitat America – Lexington Park, MD,
Planned and prepared workflow schedules, delegating tasks for 8-member team.
Delegated daily tasks to team members to optimize group productivity.
Trained team of 5 to deliver outstanding customer service, boosting customer satisfaction ratings ,100%.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Completed inventory audits to identify losses and project demand.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Enforced company policies and procedures to strengthen operational standards across departments.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Supported sales management initiatives to optimize business development.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
General Manager, 05/2003 to 09/2009 Koch Industries, Inc. – Leominster, MA,
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in saving time and money.
Coached and developed 2 internal candidates for promotion to general management.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Hired, coached and mentored team of 5 sales representatives.
Wedding Coordinator, 01/1999 to 04/2003 Kaufman Bridal Department – City, STATE,
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Listened to customer needs to identify and recommend optimal matching selections.
Executed daily outbound calls each week to existing customers, resulting in 100% increase in sales.
Assisted customers by finding needed attire items and checking inventory for items at other locations.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Reset store displays for special events and seasonal merchandise changes.
Protected store financial interests by monitoring customer behaviors and accurately managing cash drawers.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
Restocked shelves with current merchandise in attractive displays to promote sales.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Delivered all wedding attire to customer locations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Improved operations by working with team members and customers to find workable solutions.
Collaborated with others to discuss new customer attire opportunities.
Created agendas and communication materials for team meetings.
Achieved cost-savings by developing functional solutions to resolve financial concerns.
Handled all delegated tasks, including coordination and implementation tactics.
Performed site evaluations, customer surveys and team audits.
Improved customer satisfaction by finding creative solutions to problems.
Answered all calls per day to answer customer questions.
Maintained updated inventory knowledge through buying and receiving.
Actualized strategies to continuously improve customer service, company or brand visibility and wedding services provided.
Education and Training
Associate of Arts: Business Administration, Expected in 05/2006 West Virginia Northern Community College - Wheeling, WV GPA:
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