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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dependable Dispatcher offering 18 years of experience maintaining tight delivery schedules and keeping customers satisfied. Stellar skills in clear and professional team and customer communication. Enthusiastic about driving improvements to business operations.

Customer-oriented Store Manager offering over 7 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Hardworking and motivated manager with 5 years of experience and record of success in apartment management. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Skills
  • Delegating work
  • Delivery procedures
  • Processing orders
  • Service planning
  • Improving operations
  • Customer relationship management
  • Training new hires
  • Coordinating urgent deliveries
  • Critical thinker
  • Database maintenance
  • Schedule coordination
  • Data entry
  • Presentation skills
  • Data gathering and documentation
  • Business development
  • Meeting planning and leadership
Education and Training
Lyons Sr High Lyons, Georgia, Expected in 05/1986 High School Diploma : - GPA :
Experience
Core Mark - Dispatcher Clerk
Manchester, NH, 07/2019 - Current
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
The Paradies Shops - Manager
Cleveland, OH, 01/2016 - 12/2019
  • Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
  • Maintained building's accounts by collecting rent and utility payments.
  • Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
  • Maximized occupancy with strong marketing and tenant relations skills.
  • Supervised administrative and maintenance staff supporting needs of tenants in [Number] units.
  • Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
  • Implemented operational policies and procedures with rent collections, maintenance and purchasing.
  • Handled rent collection invoices, billing and other tenant-related charges as per lease agreements.
  • Disbursed petty cash to engineering staff and property personnel.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Collected and maintained careful records of rental payments.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Managed routine maintenance and emergency response services provided by contractors and vendors.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Fostered good working relationships with owners, residents and board members.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Regularly updated asset management staff regarding leasing and property status.
  • Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
  • Monitored infrastructure and building expenses and reviewed and approved invoices.
  • Inspected properties, took pictures and developed engaging listings to promote sale and rental units.
  • Created staff schedules in response to community needs.
Circle K Stores, Inc. - Asst. Manager
Maple Grove, MN, 08/2017 - 07/2019
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Supported sales management initiatives to optimize business development.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Lincare - CSR Supervisor
Belmont, NH, 01/2007 - 02/2017
  • Trained staff to provide excellent customer service to challenging customers.
  • Promoted clean, safe, friendly work environment for employees and guests.
  • Coordinated schedule to maintain appropriate staff coverage.
  • Routed calls from multiple sites to correct personnel and assisted with complex cases.
  • Mentored, trained and managed team of 6 employees and offered insight and direction, helping boost overall performance.
  • Monitored attendance and productivity for employees by maintaining accurate and updated records.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Reported delays, accidents or other traffic and transportation situations.
  • Quickly determined locations and needs for high volume of hourly callers to accurately send Troopers for assistance.

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Resume Overview

School Attended

  • Lyons Sr High

Job Titles Held:

  • Dispatcher Clerk
  • Manager
  • Asst. Manager
  • CSR Supervisor

Degrees

  • High School Diploma

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