911 Dispatcher/Call taker
Use a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services. I determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures.I also recieve and process 911 emergency calls, maintain contact with all units on assignments, maintain status and location of police and fire units. Monitor direct emergency alarms, answer non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones and computer systems. Communicate with parties that call in and have emergencies or non emergencies. Assist with emergent medical training to people who call in for emergencies and also assist them with CPR on the phone, also known as EMD training.
Managed call flow with up to  calls in queue per minute.
Award for EMD certification
Award for best Accomplishment
As an Emergency medical dispatcher is a professional telecommunicator, tasked with the gathering of information related to medical emergencies, the provision of assistance and instructions by voice, prior to the arrival of Emergency Medical Services, and the dispatching and support of EMS resources responding to an emergency call. Dispatched Basic life support ambulances and Advanced life support ambulances according to level of care. Took calls from hospitals for transports and determined the level of service that needed to be dispatched. We also called on call nurses to handle Critical calls that ALS ambulances could not handle alone. As call taker, duties required getting patient medical history, address, phone numbers, medical insurance information and confirming appointments. I was the night time dispatcher and would be in control of handling 22 ambulances per night as well as a staff of 40 or more. When employees called out for work, I was responsible for doing call downs and filling the shifts as necessary according to medical skill. I also was an Emergency Medical Technician (BLS) and if staff was low, I would go and fill in if necessary.
Handled automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verified warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Made up estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintained customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintained automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Called customers to get survey reports on how well their service was
Bachelor for Probation Officer
38 credits obtained so far
Completed 3 Semesters but had to discontinue for personal reasons. Took English, Math, also Medical Terminology
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