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Dispatcher Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated and Dependable Dispatcher offering 2 years of experience maintaining tight delivery schedules and keeping customers satisfied. Stellar skills in clear and professional team and customer communication. Enthusiastic about driving improvements to business operations.

Skills
  • Schedule Management
  • Learning Strategies
  • Data Entry
  • Prioritizing Calls
  • Customer Billing
  • Customer Complaint Resolution
Experience
10/2020 to 06/2021
Dispatcher Performance Food Group Eau Claire, WI,
  • Scheduled and dispatched over 40 daily roadside assistance calls based on caller locations and available employees.
  • Trained 3 employees on accurate triaging and dispatching procedures while personally handling numerous daily calls.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Reported delays, accidents or other traffic and transportation situations.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Managed daily delivery and work schedules to maximize coverage.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Oversaw investigation and resolution of customer and vendor issues.
06/2020 to 10/2020
Customer Service Representative Atkore Pendleton, OR,
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Achieved or exceeded 80% satisfaction rating on consistent basis.
  • Assisted 130+ callers per week in fast-paced environment.
10/2019 to 04/2020
Dispatcher Performance Team San Pedro, CA,
  • Trained and evaluated employees to ensure work performance met company standards.
  • Added technicians' notes to system in case follow-up was needed.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Responded to customer messages in regards to delivery issues.
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
  • Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
  • Effectively resolved complaints by working closely with customers.
  • Planned, assigned and directed 200 fleet drivers to promote successful deliveries and excellent customer service.
  • Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
  • Reported delays, accidents or other traffic and transportation situations.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
06/2019 to 10/2019
COOK Oakmont Management Group Chino Hills, CA,
  • Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Prepared bakery and specialty products such as bagels, breads and pastries.
11/2016 to 06/2019
Call Center Customer Service Representative Penske Automotive Group Burlingame, CA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Assisted 130 + callers per week in fast-paced environment.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Solved issues with well-organized and professional approach.
  • Contacted customers to obtain and submit payments.
  • Added current information to accounts, including demographic, personal and payment details.
  • Reviewed existing billing processes and spearheaded ongoing simplification initiatives and operational strategies that improved company collections and customer satisfaction.
  • Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
  • Calculated figures such as discounts, percentage allocations and credits.
04/2016 to 08/2018
Cashier Raising Cane's Port Allen, LA,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Properly verified customer identification for alcohol or tobacco purchases.
10/2015 to 04/2016
Front Desk Agent Accor Hotels Boston, MA,
  • Responded to inquiries and room requests made online, by phone or email.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Facilitated front desk operations for busy high-volume hotel.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
09/2013 to 11/2014
Pharmacy Technician Mission Health System, Inc Burnsville, NC,
  • Prepared prescription transfers to other pharmacies.
  • Transmitted daily bulk orders to maintain inventory levels.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
  • Handled over 240 daily prescription fills.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Communicated with insurance companies for billing purposes.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
  • Received, reviewed, dispensed and labeled over 240 prescriptions daily.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
07/2012 to 07/2013
Front Desk Agent Accor Hotels Washington, DC,
  • Responded to inquiries and room requests made online, by phone or email.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Facilitated front desk operations for busy high-volume hotel.
  • Computed guest billings and posted charges to room accounts.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Education and Training
Expected in 05/2006
High School Diploma:
Palo Duro High School - Amarillo, TX,
GPA:
Expected in
: Pharmacy Tech
Milan Institute - Amarillo, TX
GPA:

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Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Palo Duro High School
  • Milan Institute
Job Titles Held:
  • Dispatcher
  • Customer Service Representative
  • Dispatcher
  • COOK
  • Call Center Customer Service Representative
  • Cashier
  • Front Desk Agent
  • Pharmacy Technician
  • Front Desk Agent
Degrees
  • High School Diploma
  • Some College (No Degree)