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Dispatcher Resume Example

Resume Score: 80%

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AB
DISPATCHER
Summary

Reliable dispatcher with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.

Skills
  • Assistant Manager
  • Inventory
  • Multitasking
  • Training and coaching
  • Microsoft Office
  • Safety processes and procedures
  • Route planning
  • Critical decision-making
  • Industry-specific software
  • Fleet operations
  • Company procedures
  • Interdepartmental communications
  • Monitoring field personnel
  • Improving operations
  • Delegating work
  • Coordinating urgent deliveries
  • Data Entry
  • Management
  • Active Listening Skills
  • Service Planning
  • Fast paced
  • Scheduling
  • Customer relations
  • Event coordination
  • Data entry
  • Oral and written communications
  • Transportation management
  • Planning
  • Time management
  • Employee management
  • Dispatch of drivers
  • Issue resolution
  • Delivery procedures
  • Adjusting routes
  • Critical thinker
  • Customer relationship management
  • First Call Resolution
  • Service Coordination
  • Customer Service Skills
    • Experience
    01/2011 - CurrentDispatcherHenner Tank Lines, Inc | Vacaville, Ca
    • Dispatch drivers to locations ranging from Chico, Sacramento, Stockton, all of the North and South bay from Vacaville to Gilroy and owner operators.
    • Monitor organization and accuracy of all files and paperwork.
    • Monitor dispatch board and adjusted call priorities regularly based on customer needs.
    • Communicate
    • Monitor and determine amount, type and delivery date for future fuel deliveries based on previous sales.
    • Reported delays, accidents or other traffic and transportation situations.
    • Effectively resolved complaints by working closely with customers.
    • Checked paperwork prior to dispatching crew members to maintain accuracy.
    • Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
    • Planned, assigned and directed over 80 fleet drivers to promote successful deliveries and excellent customer service.
    • Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers and employees.
    • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
    • Responded to customer messages in regards to delivery issues.
    • Added technicians' notes to system in case follow-up was needed.
    • Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
    • Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
    • Scheduled and dispatched over 180 loads a day on average.
    • Accurately and efficiently responded to daily requests as well as laying out the dispatch for the days following.
    • Tracked all changes in computer system to keep records current and accurate.
    • Managed daily delivery and work schedules to maximize coverage.
    • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
    • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
    • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
    • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
    • Oversaw investigation and resolution of customer and vendor issues.
    • Examined completed work to detect defects and verify conformance to specifications.
    • Realigned workflows with changing business demands by evaluating processes and employee strengths.
    01/2015 - 12/2020OwnerSIMPLYCLEAN | Davis, Ca
    • Inventories, ordering and purchasing.
    • Maintain inventory.
    • Create organization systems and fulfill miscellaneous requests for clients.
    • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
    • Detailed options to cater to individual clients needs.
    • Set pricing structures according to market analytics and emerging trends.
    • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
    • Promoted business on social media platforms to maximize brand identity and generate revenue.
    • Identified client business and operational needs and introduced services to provide solutions.
    • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to eliminate daily germs and keep families healthy.
    • Employed deep-cleaning techniques for areas in need of additional sanitation.
    • Organized supplies for efficient use based on expected customer needs.
    • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
    • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
    01/2014 - 01/2016SupervisorUCD Catering | Davis, Ca
    • Create and monitor personalized events
    • Highly talented at creating unique amazing event tables.
    • Transport all staff, equipment and food
    • Inventories
    • Monitor organization and accuracy of all files and events
    • Supervise and ensure accuracy of multiple events at multiple locations simultaneously.
    • Developed and cultivated lasting relationships within community, promoting business opportunities through effective communication and interpersonal talents.
    • Monitored staff members at all catering events and functions, providing in-depth instructions ahead of time.
    • Directed food delivery and presentation to maintain catering operations.
    • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
    • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
    • Supervised team of 30 employees maintaining positive and productive atmosphere to enhance employee experience.
    • Organized corporate luncheons, dinners, conferences and special events.
    • Established and enforced clear goals to keep employees working collaboratively.
    01/2007 - 01/2011Assistant ManagerCache Creek Casino | Brooks, Ca
    • Hired as an Assistant Manager in Food and Beverage to open the Sports Page.
    • Create and manage schedules for up to 50 employees including servers, bus persons, hosts/hostess, room service and bartenders.
    • Prepare and monitor payroll.
    • Interviewing and training staff.
    • Hold P&L accountability; manage sales analysis, forecasting and reporting activities.
    • Assist in keeping all food and labor cost down and in line.
    • Inventories and Ordering.
    • Running FOH floor with a daily sales average from 10 to 30 thousand.
    • Investigate and resolve customer inquiries and complaints in a timely empathetic manner.
    • Serve Safe and TIPs certified.
    • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
    • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
    Education and Training
    Some College (No Degree): Administration of Justice
    WCC
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    Resume Overview

    Companies Worked For:

    • Henner Tank Lines, Inc
    • SIMPLYCLEAN
    • UCD Catering
    • Cache Creek Casino

    School Attended

    • WCC

    Job Titles Held:

    • Dispatcher
    • Owner
    • Supervisor
    • Assistant Manager

    Degrees

    • Some College (No Degree) : Administration of Justice

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