dispatcher but not emergency services resume example with 7+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Highly enthusiastic customer service professional with 6 years client interface experience. I'm a dedicated customer service representative that is motivated to maintain customer satisfaction and contribute to the company's success. I'm hard working, performance driven, committed, detail oriented, adaptable as well as client focused.
  • High customer service standards
  • Call center management experience
  • Strong problem solving ability
  • Proficient with Microsoft Office Suite
  • Proficient in customer account software
  • Active listening skills
  • Staff development talent
  • Customer-oriented
  • Strong leader
  • Supervisory skills
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Adaptive team player
  • Proven sales record
  • Employee recruitment expertise
  • Hiring and training
  • Stable work history
  • Adaptable
Education and Training
Carol City Senior High Miami Gardens, FL Expected in 2006 HIGH SCHOOL DIPLOMA : GENERAL STUDIES - GPA : GENERAL STUDIES
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Assisted customers over the phone regarding store operations, product, promotions and orders Won "Top Agent" award 7 months in a row Assisted in the managing of the company database and verified, edited and modified member's information.
  • Cross-sold services at a rate of 56%, upgrading customers to different plans and product packages.
  • Consistently generated additional revenue through skilled sales techniques.
Oak Creek, WI, 10/2016 -
Developed, implemented and monitored programs to maximize customer satisfaction, provided detailed monthly departmental reports and updates to senior management, addressed negative customer feedback immediately, provided a high level of product and leadership support to representatives and clients, resolved customer questions, issues and complaints, effectively communicated with team members to maintain clearly defined expectations, and generated and distributed daily reports and order acknowledgments to appropriate personnel.
Vallen - Customer Service Representative
Orangeburg, NY, 08/2016 - 09/2016
  • Verified customers personal information to activate credit cards, made sure to follow all company policies and procedures when dealing with customers personal information, and set up high security pass words for customer account protection.
G4s - Customer Service Representative
Santa Maria, CA, 07/2015 - 01/1
  • Created training manuals targeted at resolving even the most difficult customer issues, improved service quality and increased sales by developing a strong knowledge of company's products and services, interviewed, hired and trained new quality customer service representatives, provided detailed monthly departmental reports and updates to senior management, addressed negative customer feedback immediately, provided a high level of product and leadership support to representatives and clients, collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates, resolved customer questions, issues and complaints, developed rapport with the customer base by handling difficult issues with professionalism, and developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
TOTAL E MEDICAL - Customer Service Executive
City, STATE, 03/2013 - 06/2015
  • Organized weekly sales reports for the sales department to track product success.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value focused customer service approach.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Resolved product issues and shared benefits of new technology.
  • Expressed appreciation and invited customers to return to the store.
  • Increased territory sales by surpassing monthly goal of $12,800, managed quality communication, customer support and product representation for each client.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Assisted customers with store and product complaints.
  • Generated leads for new sales through telephone and email contact with customers.
TELEPERFORMANCE - Senior Representative
City, STATE, 01/2009 - 02/2013
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Trained staff on how to improve customer interactions.
  • Properly directed inbound calls in phone queues to improve call flow.
Activities and Honors
account management, process improvement, public speaker, sales, sales reports, Staff development, training manuals

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Resume Overview

School Attended

  • Carol City Senior High

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Executive
  • Senior Representative



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