dispatcher billing auditor it specialist resume example with 18+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Knowledgeable Dispatcher with 6 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Skills
Ability to type 90 WPM
Monitoring field personnel
Improving operations
Processing orders
Adjusting routes
Customer relationship management
Critical thinker
Troubleshooting and diagnostics
Computer maintenance
Customer support needs assessment
Education and Training
Washington County Career Center-Adult Technical TrainingMarietta, OHExpected in 05/2003 ā āHigh School Diploma: - GPA:
West Virginia University At ParkersburgParkersburg, WVExpected in ā ā:Information Technology - GPA:
Experience
Supportive Concepts For Families - Dispatcher, Billing Auditor, IT Specialist Reading, PA, 02/2015 - Current
Reported delays, accidents or other traffic and transportation situations.
Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Quickly determined locations and needs for high volume of hourly callers to accurately send Field Supervisors for assistance.
Oversaw investigation and resolution of customer and vendor issues.
Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
Managed daily delivery and work schedules to maximize coverage.
Supervised driver dispatching, route planning and vehicle tracking for over 100water bottle drivers.
Kept detailed and updated records of calls in physical and electronic databases.
Tracked all changes in computer system to keep records current and accurate.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Wrote reports, authored papers and organized supporting documentation.
Determined and detailed gaps in process, procedure and system controls.
Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
Communicated audit findings by preparing and disseminating final reports to Operations Manager.
Resolved billing issues by applying knowledge and completing in-depth research.
Input data into digital system for recordkeeping.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Updated software versions with patches and new installations to close security loopholes and protect users.
Removed malware and viruses from laptops and desktop systems using specialized software.
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Reviewed current hardware and software configurations and recommended modifications to increase system speed.
Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
Developed training materials, conducted webinars and authored wikis for user training and support use.
Updated and reconfigured existing and new computers with current software and operating systems.
Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Jd Irving - Driver Little Rock, AR, 01/2011 - 01/2013
Reviewed paperwork for completeness and accuracy, checked orders for correct number of boxes and corrected addresses and support documentation.
Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist.
Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products.
Achieved clean driving record for 2 years with no points, moving violations or preventable accidents.
Completed time cards, entered trip data into on-board computer, completed paper logs and maintained schedule of deliveries per dispatch instructions.
Navigated and planned each route with up-to-date GPS support, accounting for weather or construction issues, to prevent costly and avoidable delays.
Verified customer orders arrived on time and in top-quality condition, corresponded precisely to initial order and met with complete customer satisfaction.
Made and broke up sets of trailers by using and handling converter gear, inspected truck equipment such as tires, lights, brakes, gas, oil and water and performed minor repairs.
Delivered and unloaded products at designated location at customer site using specialized equipment, including tractor-trailer, ramps, lift gates, pallet jacks and load bars.
Addressed and resolved customer concerns, problems and questions professionally and courteously and developed positive long-range working relationships with repeat customers.
Performed loading and offloading of trucks, utilizing pallet jacks and forklifts.
Loaded, balanced and secured product to safely transport goods.
Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
Unloaded packages from trucks for delivery to customers, taking care to prevent damage to merchandise and goods.
Hooked and unhooked trailers from tractor and converter dollies.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
Delivered customer orders to homes and places of business within established time frames.
Operated tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions.
Nolan Builders - Laborer City, STATE, 05/2000 - 03/2011
Performed heavy labor such as ditch digging, paving and hauling.
Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
Used picks and shovels to dig, spread and level dirt and gravel.
Met company and OSHA safety guidelines for work site operations to minimize worker risk.
Trained in plumbing, carpentry, painting, plastering, machine servicing and installation.
Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
Provided industry insight to coworkers to assist work completion.
Secured required permits and arranged supplies for each project.
Coordinated communication between equipment operators via two-way radios and hand signals.
Operated overhead lifts to move heavy and bulky work materials.
Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
Steered forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites.
Maintained machinery by repairing and replacing broken and malfunctioning components.
Operated excavators and other construction equipment to properly grade land.
Transported materials around construction sites to work locations.
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Resume Overview
School Attended
Washington County Career Center-Adult Technical Training