Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Experienced production leader knowledgeable about Industry practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance.
Motivating Production Line Leader with strengths in creating positive, safe work culture. Committed to employee engagement and wellbeing.
Skills
Service Planning
Service Coordination
Routing Orders
Prioritizing Calls
Maintaining Call Metrics
Dispatching Field Personnel
Delivery Policies
Delegating Work
Schedule Coordination
Updating logs
Verifying coverage
Employee training
Customer Relations
Dispatching procedures
Customer service
Basic math
Supervision
Flexible & Adaptable
Reading comprehension
Troubleshooting
Computer skills
Schedule Management
Closing Tickets
Bilingual in English, Portuguese, fresh,Spanish, Lingala
Evaluated and adjusted over Number routes based on daily needs, available workers, traffic hazards and weather conditions.
Sent out Job title drivers to assist Number hourly callers based on locations, needs and worker availability.
Increased area coverage by Number% through effective scheduling and detailed location monitoring.
Kept detailed track of all available field personnel and all in-progress and completed calls.
Closely monitored dispatch board to triage and prioritize over Number daily calls.
Went Number days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
Directed all dispatching, routing and tracking of Number fleet vehicles.
Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Documented all changes in computer tracking system.
Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Responded to over Number daily caller requests with information about assistance and timeframes.
Call Center Agent, 01/2019 - 03/2020 Parexel – Miami, FL,
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Educated customers on company systems, form completion, and access to services.
Contributed to company achieving and holding industry-leading customer service ratings.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Established and fostered strong Type and Type relationships through application of excellent interpersonal skills.
Promoted available products and services to customers during service, account management and order calls.
Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
Entered customer information into customized computer system with Software to document and organize client records.
Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
Described and explained details about Product or Service options to inform customers and guide purchasing decisions.
Resolved over Number customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Helped Number customers every Timeframe by approaching conversations with positive attitude and Action.
Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Assisted Number customers in average Timeframe by answering questions, responding to inquiries and handling telephone requests.
Automated processes to manage remote network.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Maintained high levels of customer satisfaction and retention by Action and Action.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Addressed escalated customer service issues sent from Type and Type teams to save customer relationships.
Entered customer interaction details in Software to track requests, document problems and record solutions offered.
Maintained user account data by initiating account access and establishing in database.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Answered over Number calls per Timeframe to meet fast-paced call center demands.
Production Line Leader, 05/2016 - 02/2018 Guerbet – Nc, NC,
Kept records of equipment, budgets, deliveries and supplies and made paperwork available to management for evaluation.
Evaluated manufacturing equipment for safety and functionality using Technique and Technique.
Updated production metrics and facilitate regular team communication.
Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
Monitored workers on site during production activities for safety procedures compliance.
Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Inspected final products to assess compliance with quality standards and established tolerances.
Supported current production needs by moving items between equipment, conveyors and staging areas.
Examined incoming materials and compared to documentation for accuracy and quality.
Documented production information via daily system logs and discussed non-conformance issues with management.
Monitored machinery in operation to identify concerns and make corrections or report complex problems.
Reviewed job specifications to determine appropriate setups for Type and Type machines.
Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
Employed Type welding techniques to assemble parts and components.
Took part in all company-offered training sessions, improving Skill and acquiring knowledge needed to operate Type machine.
Resolved Type issues quickly to maintain productivity goals.
Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Maintained maximum organization and productivity by properly sorting project components on work tables.
Assembled Type products according to changing daily work orders and specific customer needs.
Conducted quality inspections of finished products and made minor repairs to meet project expectations.
Organized work to meet demanding production goals with Number% success rate.
Took on additional shifts during peak work periods to keep projects on schedule.
Implemented updated operating procedures for Type machine and adjusted use to increase productivity and longevity.
Prioritized employee safety to reduce incidents.
Collaborated with internal teams to streamline operations across materials handling, production and shipping.
Checked machines using prescribed gauges, jigs and fixtures to measure close tolerances.
Followed good manufacturing processes (GMPs).
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Set up machining, performed required maintenance and made adjustments to machines.
Supervised production staff of Number.
Made recommendations for new or revised processes and supported implementation.
Completed job cards correctly and on time.
Operated light-duty bench and floor-type machine tools and automation equipment.
Reduced waste and cost through Action.
Inspected products every Timeframe depending on complexity level or design for production.
Worked on complex problems requiring independent action and high degree of initiative to resolve issues.
Performed Type computer functions pertaining to job type.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Monitored and verified quality in accordance with statistical process or other control procedures.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Trained line workers in Type and Type production work.
Education
Associate Of Science: Nursing , Expected in 07/2018 - Montgomery College - Rockville, MD GPA:
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