Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Reliable Dispatcher with 3 years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers. Knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Always looking for ways to improve efficiency and procedures. Advanced skills in [Microsoft Excel, Word, Outlook]. Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 2 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

  • Problem Assessment
  • Client Interaction
  • Job Specification Review
  • Work Personnel Advisement
  • Dispatch Recordkeeping
  • Effective Communications
  • Schedule Management
  • Calendar and Scheduling Software
  • Verbal and Written Communication
  • Work Crew Dispatch
  • Paperwork Processing
  • Performance Assessments
  • Team Guidance and Direction
  • Critical Thinking
  • Data Entry
  • Complex Problem Solving
  • Management Advisement
  • Information Gathering
  • Microsoft Office
  • Decision Making
  • Creative Thinking
  • Quality Control
  • Time Management
  • Conflict Resolution
  • Strategy Development
  • Customer Service
  • Task Prioritization
  • Persuasive Negotiation
Work History
04/2019 to Current
Administrative Assistant Elwyn Temple City, CA,
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Scheduled office meetings and client appointments for staff teams.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Maintained staff directory and company policy handbook for human resources department.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Performed research to collect and record industry data.
  • Created detailed expense reports and requests for capital expenditures.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
11/2017 to 04/2019
Dispatcher Sherwin-Williams Brooklyn Park, MN,
  • Schedule and dispatch work crews & equipment to appropriate locations for the cleaning and preparation of the aircraft to enable an on-time departure of aircraft.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Handled complaints and inquiries from public to resolve or report to proper department.
  • Performed routine administrative work with customer assistance, cashiering, and data.
  • Tracked call logs and shift data to enter into computer system.
08/2016 to 11/2017
Lead Yakima Valley Memorial Hospital Yakima, WA,
  • Vacuum aircraft floors, galleys, and tray tables, Clean aircraft lavatories and empty aircraft waste receptacles, stocking cabin service supplies, maintain cabin service supply room.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Operated all types of production machinery safely to reduce workplace accidents.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
02/2016 to 08/2016
Cabin Service Agent Menzies Aviation San Diego, CA,
  • Responsible for ensuring the aircraft and passenger area is thoroughly cleaned and restocked with food, beverage, magazines, pillows and other supplies within assigned time limits to enable an on-time departure of aircraft.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
12/2015 to 02/2016
Warehouse Associate Eaglepicher Corporation Joplin, MO,
  • Responsibilities include sorting incoming clothes to prepare for pricing as well as pricing items to be ready to take out onto the store’s floor.

  • Performed inventory control, such as counting and stocking merchandise.
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Consistently lifted materials weighing as much as 70 pounds.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Operated PC and RF-based computer systems for inventory management.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Compared received packages against shipping documents.
  • Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
Expected in
Green River Community College - Auburn, WA

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School Attended

  • Green River Community College

Job Titles Held:

  • Administrative Assistant
  • Dispatcher
  • Lead
  • Cabin Service Agent
  • Warehouse Associate


  • GED

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