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dispatcher administrative assistant resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Knowledgeable Dispatcher with 10 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Skills
  • Program file distribution
  • Microsoft
  • Data entry documentation
  • Excel spreadsheets
  • Managing office supplies
  • Delivery procedures
  • Routing packages
  • Accounting skills
  • Routing correspondence
  • Sensitive material handling
  • AR/AP
  • Faxing documents
  • 10-key proficiency
  • Cash deposit preparation
  • Mail management
  • Processing orders
  • Recordkeeping and bookkeeping
  • Check processing
  • Organization and efficiency
  • Administrative support
  • Professional and mature
  • Data entry
  • Scheduling and calendar management
  • Deadline-oriented
Education and Training
Hagerstown Business College Hagerstown, MD, Expected in : Accounting - GPA :
Experience
The Realreal, Inc. - Dispatcher, Administrative Assistant
Larkspur, CA, 08/2010 - Current
  • Reviewed 20 routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
  • Accurately and efficiently responded to over 75 daily requests.
  • Supervised driver dispatching, route planning and vehicle tracking for over 4 front load drivers.
  • Supervised driver dispatching, route planning and vehicle tracking for over 6 roll off drivers.
  • Planned and executed meetings, lunches and special events for groups of 58+ employees.
  • Scheduled and dispatched over 8 daily roadside assistance calls based on caller locations and available employees.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Assisted with administrative tasks, including filing, answering phones and payroll.
  • Managed phone calls from clients when Operations Manager was unavailable and provided informative answers to questions.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Performed complex administrative management of sensitive and confidential issues.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
  • Reported delays, accidents, or other traffic and transportation situations.
  • Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
Hyatt - Merchandise Associate
Chicago, IL, 04/2009 - 08/2010
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Greeted all store customers, offered assistance and thanked each for patronage.
  • Kept work areas professional, organized and clean at all times.
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
  • Completed updates to signage, marketing materials and item price tags to reflect current promotions.
  • Constructed aisle displays and arranged end caps to promote specific products.
Pharo's Truck Stop, Inc - Manager
City, STATE, 06/1995 - 05/2008
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Managed day-to-day operations, including supervision and assignment delegation for 48-member team.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Oversaw personnel recruitment, performance and scheduling.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.

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Resume Overview

School Attended

  • Hagerstown Business College

Job Titles Held:

  • Dispatcher, Administrative Assistant
  • Merchandise Associate
  • Manager

Degrees

  • Some College (No Degree)

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