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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Skills
  • Data entry
  • Training new hires
  • Communications
  • Administrative support
  • Team building
  • First Aid/CPR
  • Customer service
  • Training and development
  • Managing safety gear
  • Report writing
  • Planning and coordination
  • Problem resolution
  • Team management
  • Organization
  • Strong problem solving
  • Collaborative team player
  • Report preparation
  • Excellent researching abilities
  • Title examination
  • Accounting and bookkeeping
  • Customer follow-up
  • Credit card payment processing
  • Inbound and outbound calling
  • Call center experience
  • Clerical support
Education and Training
Expected in 04/2017
CNA: CNA
NHC Dickson - Dickson, TN
GPA:
Expected in 05/2010
High School Diploma:
Aaron Academy - Hendersonville, TN
GPA:
  • Institutional Student Information Record
  • IMPORTANT:ReadALL information to find out what to do with this Report.
  • OMB Number: 1845-0001 CRYSTALA. WATERSTON
Expected in 04/2018
Medical Assistant : Medical Assistant
Nashville College Of Medical Careers - Madison, TN
GPA:
Experience
03/2011 to 11/2018
Dispatcher Td Garden Oakland, CA,
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Managed daily delivery and work schedules to maximize coverage.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Tracked all changes in computer system to keep records current and accurate.
  • Reported delays, accidents or other traffic and transportation situations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
05/2018 to 10/2018
CNA Medstar Health District Of Columbia, DC,
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
03/2011 to 05/2017
Customer Service Representative Oerlikon Mequon, WI,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered inbound calls and directed to designated individuals or departments.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
Summary

Help individuals dealing with mental and emotional issues by providing individual and group counseling sessions focused on understanding and coping with problems to improve wellbeing. Advocate for clients to build support networks and obtain necessary resources. Skilled in program planning and optimization to maximize outreach.

Positive, upbeat individual brings more than 7 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Cheerful and upbeat individual with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving Customer’s issues.

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  • Target Job
  • Typos
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Resume Overview

School Attended
  • NHC Dickson
  • Aaron Academy
  • Nashville College Of Medical Careers
Job Titles Held:
  • Dispatcher
  • CNA
  • Customer Service Representative
Degrees
  • CNA
  • High School Diploma
  • Medical Assistant

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