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Dispatcher Resume Example

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DISPATCHER
Professional Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Skills
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Shipping and receiving professional
  • POS systems expert
  • Service Planning
  • Routing Orders
  • Prioritizing Calls
  • Dispatching Field Personnel
  • Schedule Coordination
Work History
Dispatcher06/2012 to Current
Acme Brick Tile & More – Bryan , TX
  • Answered average of 50 or more calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
  • Directed calls to appropriate individuals and departments.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Learned, referenced and applied product knowledge information.
  • Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Documented all changes in computer tracking system.
Logistics Coordinator 02/2012 to 06/2014
A10 Networks – Columbus , OH
  • Answered calls by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping problems.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
  • Served as main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Created and maintained organized database to develop promotional sales.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Designed displays to make store experience interactive, engaging and reassuring.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Recommended alternative items if product was out of stock.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Customer Service 02/1997 to 09/2011
The Tjx Companies, Inc. – Newburyport , MA
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Provided elevated customer experience to generate loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on daily basis.
  • Conducted weekly walk-throughs with manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping problems.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Bagged, boxed or gift-wrapped sold merchandise per customer\'s request.
  • Developed reputation as efficient service provider with high levels of accuracy.
  • Provided ongoing guest service, including giving fashion advice.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Learned, referenced and applied product knowledge information.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Set up and explained new membership contracts.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Wrapped pallets in shrink wrap prior to loading.
  • Moved products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma1996Southeastern- City, State
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

95Excellent
Resume Strength
  • Measurable results

Resume Overview

School Attended

  • Southeastern

Job Titles Held:

  • Dispatcher
  • Logistics Coordinator
  • Customer Service

Degrees

  • High School Diploma 1996

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