Dispatcher Resume Example
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DISPATCHER
Professional Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Skills
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Work History
Dispatcher06/2012
to Current
Acme Brick Tile & More – Bryan , TX
Acme Brick Tile & More – Bryan , TX
- Answered average of 50 or more calls per day by addressing customer inquiries, solving problems and providing new product information.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders
- Scheduled weekly inventory pickups and deliveries with vendors.
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
- Directed calls to appropriate individuals and departments.
- Routinely answered customer questions regarding merchandise and pricing.
- Learned, referenced and applied product knowledge information.
- Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Documented all changes in computer tracking system.
Logistics Coordinator 02/2012
to 06/2014
A10 Networks – Columbus , OH
A10 Networks – Columbus , OH
- Answered calls by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping problems.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Assisted customers with food selection, inquiries and order customization requests.
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
- Served as main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Routinely answered customer questions regarding merchandise and pricing.
- Created and maintained organized database to develop promotional sales.
- Dedicated to continuously improving sales abilities and product knowledge.
- Designed displays to make store experience interactive, engaging and reassuring.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Recommended alternative items if product was out of stock.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Customer Service 02/1997
to 09/2011
The Tjx Companies, Inc. – Newburyport , MA
The Tjx Companies, Inc. – Newburyport , MA
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Provided elevated customer experience to generate loyal clientèle.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on daily basis.
- Conducted weekly walk-throughs with manager to discuss interior visual displays, including store window presentation.
- Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping problems.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Bagged, boxed or gift-wrapped sold merchandise per customer\'s request.
- Developed reputation as efficient service provider with high levels of accuracy.
- Provided ongoing guest service, including giving fashion advice.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Maintained cleanliness and presentation of stock room and production floor.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Helped drive sales goals and achieve monthly quotas.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Routinely answered customer questions regarding merchandise and pricing.
- Dedicated to continuously improving sales abilities and product knowledge.
- Learned, referenced and applied product knowledge information.
- Communicated all store initiatives and promotions to customers to generate return business.
- Set up and explained new membership contracts.
- Loaded, unloaded and moved material to and from storage and production areas.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Wrapped pallets in shrink wrap prior to loading.
- Moved products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma1996Southeastern-
City,
State
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Resume Strength
- Measurable results
Resume Overview
School Attended
- Southeastern
Job Titles Held:
- Dispatcher
- Logistics Coordinator
- Customer Service
Degrees
- High School Diploma 1996
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