Dispatcher Resume Example Spears Transfer And Expediting

DISPATCHER

Professional Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Skills

Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Strong client relations
Shipping and receiving professional

POS systems expert
Service Planning
Routing Orders
Prioritizing Calls
Dispatching Field Personnel
Schedule Coordination

Work History

Dispatcher06/2012 to Current
Spears Transfer and Expediting – 119 S. Dixie Drive Vandalia, Ohio 45377

Answered average of 50 or more calls per day by addressing customer inquiries, solving problems and providing new product information.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders
Scheduled weekly inventory pickups and deliveries with vendors.
Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
Directed calls to appropriate individuals and departments.
Routinely answered customer questions regarding merchandise and pricing.
Learned, referenced and applied product knowledge information.
Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards and weather conditions.
Documented all changes in computer tracking system.

Logistics Coordinator 02/2012 to 06/2014
Dole Fresh Vegetables – 660 Benjamin Drive Springfield, Ohio 45502

Answered calls by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Communicated with vendors regarding back order availability, future inventory and special orders.
Answered product questions with up-to-date knowledge of sales and store promotions.
Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping problems.
Scheduled weekly inventory pickups and deliveries with vendors.
Assisted customers with food selection, inquiries and order customization requests.
Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
Served as main liaison between customers, management and sales team.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Built long-term customer relationships and advised customers on purchases and promotions.
Routinely answered customer questions regarding merchandise and pricing.
Created and maintained organized database to develop promotional sales.
Dedicated to continuously improving sales abilities and product knowledge.
Designed displays to make store experience interactive, engaging and reassuring.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Recommended alternative items if product was out of stock.
Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.

Customer Service 02/1997 to 09/2011
Forward Air Inc – 6800 Port Rd Grove Port, Ohio 45125

Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Provided elevated customer experience to generate loyal clientèle.
Answered product questions with up-to-date knowledge of sales and store promotions.
Effectively communicated with and supported sales, marketing and administrative teams on daily basis.
Conducted weekly walk-throughs with manager to discuss interior visual displays, including store window presentation.
Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping problems.
Scheduled weekly inventory pickups and deliveries with vendors.
Bagged, boxed or gift-wrapped sold merchandise per customer\'s request.
Developed reputation as efficient service provider with high levels of accuracy.
Provided ongoing guest service, including giving fashion advice.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Maintained cleanliness and presentation of stock room and production floor.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Built long-term customer relationships and advised customers on purchases and promotions.
Helped drive sales goals and achieve monthly quotas.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Routinely answered customer questions regarding merchandise and pricing.
Dedicated to continuously improving sales abilities and product knowledge.
Learned, referenced and applied product knowledge information.
Communicated all store initiatives and promotions to customers to generate return business.
Set up and explained new membership contracts.
Loaded, unloaded and moved material to and from storage and production areas.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Kept warehouse stations and equipment in good working order in line with OSHA requirements.
Recorded information, shortages and discrepancies to keep records current and accurate.
Wrapped pallets in shrink wrap prior to loading.
Moved products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
Wrote and maintained custom scripts to increase system efficiency and performance time.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Engaged with customers to effectively build rapport and lasting relationships.

Education

High School Diploma1996Southeastern- South Charleston, Ohio

Resume Overview

Companies Worked For:

Spears Transfer and Expediting
Dole Fresh Vegetables
Forward Air Inc

School Attended

Southeastern

Job Titles Held:

Dispatcher
Logistics Coordinator
Customer Service

Degrees

High School Diploma 1996

Dispatcher Resume Example

Resume Score: 80%

Resume Overview

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