Dispatcher Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Secure a challenging position that will allow me to utilize my professional, interpersonal, and organizational skills with a dynamic company. Reliable professional with over fifteen years of experience in providing effective and comprehensive support to Customers and Executive Managers.
  • Microsoft Word 
  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft Power Point
  • Microsoft Access
  • Lawson HR 11
  • Edge
  • HEAT Ticketing System
  • Click Software
  • RIO
01/2012 to Present
Dispatcher Airco Air Conditioning Hurst, TX,
  • Route installations to Technicians and Subcontractors through the use of automated and manual systems.
  • Schedule installations to Technicians and Subcontractor in corporate database.
  • Up schedules future installations to fill in Technician availability.
  • Dispatch current day's work; communicates changes on all routes to Technicians, Supervisors and customers as needed in real time.
  • Processes email requests for job movements between in house Technicians and Subcontractor.
  • Coordinate routing issues and process improvement opportunities with Routing Manager and other Dispatchers.
  • Handle inbound/outbound calls from customers, Technicians and Site Leadership regarding routes and customer scheduling.
  • Submits request to activate/deactivate Technician's profiles through the provisioning process.
01/2011 to 01/2012
Senior Sales Consultant Oracle Santa Monica, CA,
  • Generate leads by cold calling local residents and effectively presenting marketing, advertising, and products to enhance the work place.
  • Update and maintain door-to-door permitted to ensure each field agent operated in compliance with Alabama's soliciting codes.
  • Oversee inventory and purchases of outside sales products and office supplies.
  • Interface with distributors and clients to market new products.
  • Responsible for preparing reports, managing records and following up of customers.
  • Ensure prompt delivery of products and services to the customers.
  • Build lasting relationships with residential clients to increase sales and loyalty.
01/2001 to 01/2005
Executive Assistant/Wireless Support Georgia Systems Operations Corporation City, STATE,
  • Contribute administrative support to three department managers, which includes high calendar maintenance and screening incoming phone calls.
  • Perform accounts payable and receivable for various wireless vendors.
  • Responsible for preparing various types of correspondence, data entry, schedule meetings, travel arrangements, opening, and distributing mail for Telecommunication Managers and Senior Executive.
  • Maintain HEAT database for customer service request on all wireless communication equipment.
  • Train CEO's, VP's, and staff for the usage of cellular phones, two-way devices and pagers.
  • Maintain company database for new hires and contractors.
  • Create department brochures to advertise newly available communication equipment.
  • Manage and maintain monthly budget for ordering office supplies.
01/1993 to 01/2001
Assistant Navigator U.S. Navy , STATE,
  • Assist Commanding Officer (CO) and Navigator with daily chart preparation.
  • Determined safe transit tracks to desired locations in the Mediterranean Seas.
  • Determined fuel percentage based on various speeds and distances.
  • Operated and maintained a ship's anchor and cable equipment for such tasks as towing the launch and recovery of a ship's boats and rescue operations.
  • Performed tasks associated with a ships rigging, crane and boom operation, rope work and lifesaving equipment.
  • Reported directly to CO for debrief on out to sea procedures.
  • Ensure overall safe vessel operations.
  • Responsible for maintaining proper logs and filing reports as required by Government regulations.
  • Prepared and edited all CO's written and electronic correspondence.
  • Ordered and distributed all navigational supplies and equipment to support ships underway events.
  • Monitor safety of assigned areas and maintained accident reports for ship records.
Education and Training
Expected in 2001
Computer Support Specialist:
Tidewater Technology Institute - , Virginia
accounts payable and receivable, administrative support, advertising, brochures, budget, cable, calendar maintenance, cold calling, clients, customer service, data entry, database, delivery, Edge, email, filing, Government regulations, HR, inventory, Computer Support, Lawson, Leadership, managing, marketing, market, meetings, Access, Excel, mail, office, Outlook, Power Point, Microsoft Word, Navigator, ordering office supplies, Internet research, outside sales, presenting, Processes, process improvement, real time, Routing, safety, sales, scheduling, Technician, Telecommunication, phones, phone, travel arrangements, written

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Resume Strength

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Resume Overview

School Attended
  • Tidewater Technology Institute
Job Titles Held:
  • Dispatcher
  • Senior Sales Consultant
  • Executive Assistant/Wireless Support
  • Assistant Navigator
  • Computer Support Specialist

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