I'm looking for an enjoyable, constructive work environment where I can learn and grow with the company. I'm a hard worker, a dedicated employee, and I like to make any job I have a fun experience, all while maintaining excellent leadership and problem-solving abilities; in an organized environment. I am a multitasker with the ability to be efficient and reliable in personal work and collaborative projects. I am experienced in training employees, and coordinating work schedules based off of business trends. I'm always looking for ways to improve efficiency in myself and in my work. I enjoy a workplace with good communication, prioritization skills, and constructive criticism.
Maintained excellent attendance record by consistently arriving on time and ready to work / relayed latest information to first responders via electronic means, telephone calls and radio responses / worked with ALS, BLS and Cabulance customers to understand needs and provide services required / responded to around 75(+/-) daily ambulance/cabulance requests with information about assistance and time frames / received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official EMS units while tracking data in real-time / answered constant flow of customer calls promptly to avoid on-hold wait times from automatic routing system, with numerous calls in queue and took information from callers in timely manner / kept detailed track of all available field personnel and all in-progress and completed calls / directed all dispatching, routing and tracking of 40(+/-) fleet vehicles / evaluated and adjusted routes based on daily needs, available workers, traffic hazards and/or weather conditions, while maintaining productivity by guaranteeing timely emergency response with no issues / motivated staff to deliver high-level dispatch support and became an FTO, which turned into managing 5 dispatchers while tracking project status, and resolving issues to maximize productivity / trained multiple new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
Moved from CSR to Claims Associate within the company / retained knowledge of production numbers are and how to meet them consistently / ability to keep up with procedural updates while keeping quality as a high priority; as well as showing familiarity with procedures and how to read them / always aware that there may be daily changes to any SMA's or procedures and how to reach out with any questions if needed / devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately / developed team communications and information for team meetings / increased customer satisfaction by resolving claims approval & denial issues, and maintaining quality / followed up with customers on unresolved or tough issues.
Moved from Licensing Admin to CSR within company / attention to detail, time management, phone and email etiquette, organized, data entry, multitasking, online research / kept up with freight communications and sent updates as needed / liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions / kept relationships open with customers and built a rapport with potential customers / cultivated customer loyalty, promoted repeat customers and improved sales / responded to customer requests for products, services and company information and offered advice or assistance, paying attention to special needs or wants / assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations / consulted with outside parties to resolve discrepancies and create effective solutions.
Moved from Crew Member to Assistant Manager within company / gained time management, coaching skills, problem solving, mentoring, scheduling abilities, while keeping work area clean and organized / supervised all crew members, answered phone calls and took over-the-phone reservations, and effectively ran Point of Sale / oversaw opening and closing procedures / efficiently able to do nightly paperwork and payroll / monitored cash intake and deposit records, increasing accuracy and reducing discrepancies / made connections with and schmoozed customers and offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences / generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service / knowledge on when to send someone home or call someone in based on hours and business levels / developed and managed employee schedules, balancing individual requests and requirements with business needs / helped with planning schedules and delegating assignments to meet coverage and service demands / managed inventory control processes to restore back stock, control costs and maintain on-the-floor levels to meet customer needs / coached team members on effective up-selling and cross-selling methods as well as trained team in successful strategies to meet operational and sales targets / maintained positive customer relationships by responding quickly to customer service inquiries / managed crew members successfully in fast-paced environment through proactive communication and positive feedback / monitored employee performance and developed improvement plans / supervised team and provided feedback on performance / assessed job applications, made hiring recommendations and recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance / on-boarded new employees, including training, mentoring and new hire documentation / assisted manager(s) in interview process of prospective employees and provided feedback and interviewed, hired and trained new hire staff associates / communicated with managers of other departments to maintain transparency / conducted quarterly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals, planned team-building exercises to increase employee performance and job satisfaction / compiled quarterly numbers reports to help senior leaders effectively plan business direction and operational strategies / completed weekly & monthly inventory counts to verify stock levels, address discrepancies and forecast future needs / submitted reports to senior management to aid in business decision-making and planning.
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