dispatcher resume example with 16+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Critical Thinker
  • Effective Communications
  • Data Entry
  • Verbal and Written Communication
  • Dispatch Recordkeeping
  • Client Interaction
  • Training New Hires
  • Adjusting Routes
  • Route Planning and Adjustment
  • Processing Orders
  • Team Work Scheduling
02/2022 to Current Dispatcher Dean Health | Choctaw, OK,
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Supervised driver dispatching, route planning and vehicle tracking for oveR 43 drivers.
  • Scheduled loads according to priority and available equipment.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Worked closely with transportation supervisor to dispatch and assign loads.
09/2020 to 01/2022 Driver Evangelical Lutheran Good Samaritan Society | Mesquite, TX,
  • Delivered goods and services to customers on time and in excellent condition.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Achieved consistently high customer scores due to exceptional service.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Reviewed work orders to perform freight movement and deliveries.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Secured merchandise, avoiding damage during transportation.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Documented daily mileage, gas and other data.
  • Maintained safe driving history with no critical incidents over 2-year timeframe.
11/1999 to 08/2014 Customer Service Manager Ryder System Inc. | Opa Locka, FL,
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Troubleshot shortages and overages to support quality control efforts.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Conducted research and reviewed findings to solve customer issues.
  • Explained benefits, features and recommendations to maximize client retention.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
  • Monitored phone calls to provide feedback and coaching.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Organized client contracts, records and reports to strengthen traceability.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Managed correspondence, tracked activity and leveraged data communications to boost traceability initiatives.
Education and Training
Expected in 06/2005 to to High School Diploma | Capital High School, Phoenix, AZ, GPA:

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Resume Overview

School Attended

  • Capital High School

Job Titles Held:

  • Dispatcher
  • Driver
  • Customer Service Manager


  • High School Diploma

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