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Dispatcher Resume Example

Resume Score: 70%

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DISPATCHER
Professional Summary
EMT versed in addressing serious medical injuries and illnesses. Trained in the use of rescue and medical equipment.

Highly motivated and results-driven  professional bringing extensive experience in logistics and dispatching. Team player and natural leader with excellent communication skills.
Skills
  • Good communication skills
  • Complaint resolution
  • Fast learner
  • Basic computer skills
  • Computer proficient
  • Customer relationship building
  • Strong initiative
  • Strong team player
  • Strong written and verbal communication skills
  • General math skills
  • Good judgment
  • Good multitasker
  • Excellent sense of direction
  • Excellent time management
  • Knowledge of state roads and highways
  • Safety-conscious
  • Customer-oriented
  • Logistics knowledge
Work History
Dispatcher 06/2012 to 09/2012
Antons Towing – Congers, NY
  • Interfaced with management and colleagues in a professional manner.
  • Translated business needs and priorities into actionable logistics strategies.
  • Determined the most cost-effective procedures and routes for shipments.
  • Prioritized order security, accuracy and on-time pickup and delivery.
  • Communicated with dispatchers, and customers regarding outgoing orders.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Dispatched Wreckers to Emergencies
  • Street directions
  • Phone call orders
EMT 08/2009 to 12/2011
Rockland Mobile Care – Chestnut Ridge, NY
  • Responded to dispatched emergency assignments quickly and safely.
  • Performed basic and advanced patient assessments.
  • Assessed patient condition through physical and verbal exams and by collecting information from others at the scene.
  • Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
  • Monitored patients for changes, and reviewed and revised plans accordingly.
  • Inspected the vehicle, medical supplies and equipment during down time.
  • Promoted team effort when working with dispatch center, external public safety agencies and health care providers.
  • Demonstrated high standards of performance, including teamwork, communication and compassion.
  • Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.
  • Strictly protected the confidentiality of all information related to patient care activities and EMS operations.
Cashier 06/2008 to 07/2009
CVS – New City
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Scored in top 10% of employees in successful resolution of issues
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Operated a POS system to itemize and complete an average of number customer purchases.
  • Set up and explained new membership contracts.
Volunteer EMT 05/2007 to Current
South Orangetown EMS – Tappan, NY
Volunteer EMT
Education
High School Diploma: 2009 Clarkstown High School South (CCSD) - West Nyack, 10994, NY
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Resume Overview

Companies Worked For:

  • Antons Towing
  • Rockland Mobile Care
  • CVS
  • South Orangetown EMS

School Attended

  • Clarkstown High School South (CCSD)

Job Titles Held:

  • Dispatcher
  • EMT
  • Cashier
  • Volunteer EMT

Degrees

  • High School Diploma : 2009

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