Qualified dispatcher for AAA Auto Club South with sixteen years in fast paced customer service environment. Personable and professional under the pressure of up to six contractors on a radio channel and service up to 40 units at a time. Excellent communicator that required patience and empathy with both tow truck drivers and AAA members. As a night supervisor with Loomis, Fargo & Company, headed a crew of 10-15 vault custodians. Deeply involved in training and development of both vault area personnel and road messengers.Exceptional customer care and problem resolver. Started as a guard/driver of an armored car. High-performing manager with seven years of movie theatre expertise in several theater locations. Involved in all areas including operational goals and objectives, budgeting, and administration. Met or exceeded all financial goals in each location.
Excellent sense of direction
Excellent time management
Knowledge of state roads and highways
Excellent problem solving, analytical and interpersonal skills.
to 04/2014 AAA Auto Club South – St Petersburg,
FL Provided excellent radio and telephone coordination of tow truck drivers and AAA members that needed roadside assistance. Handled hundreds of calls per day by addressing customer needs, solving customer problems and providing fast and accurate service.
Night Supervisor, Loomis Fargo & Company
Guard/Driver, Vault Night Supervisor, Loomis, Fargo, and Company – Tampa,
FL As diver/guard, delivered monies and pick-up deposits in a accurate and timely manner. As vault cashier and night supervisor, supervised crew of ten to fifteen. Responsibilities included planning and implementation of employees delivering, picking-up, and handling large sums of money. Promoted to weekend supervisor. Performed any and all functions of a normal branch manager in the weekend position.
General Manager, American Multi Cinema Theatres, inc – Clearwater,
FL Promoted from entry level to General Manager in less than two years Provided outstanding overall control and coordination of three separate theaters. Developed strategic planning, general operational goals and objectives, and financial goals. Exceeded each financial goal in each location. Implemented outstanding staff training , rebuilt morale.
Post-graduate business management courses,
1992 University of South Florida - Tampa,
1996 International Correspondence Schools - Scranton,
BBA: Business Administration ,
1977 Florida Atlantic University - Boca Raton,