Dispatcher Resume Example
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DISPATCHER
Professional Summary
Qualified dispatcher for AAA Auto Club South with sixteen years in fast paced customer service environment. Personable and professional under the pressure of up to six contractors on a radio channel and service up to 40 units at a time. Excellent communicator that required patience and empathy with both tow truck drivers and AAA members.
As a night supervisor with Loomis, Fargo & Company, headed a crew of 10-15 vault custodians. Deeply involved in training and development of both vault area personnel and road messengers.Exceptional customer care and problem resolver. Started as a guard/driver of an armored car.
High-performing manager with seven years of movie theatre expertise in several theater locations. Involved in all areas including operational goals and objectives, budgeting, and administration. Met or exceeded all financial goals in each location.
As a night supervisor with Loomis, Fargo & Company, headed a crew of 10-15 vault custodians. Deeply involved in training and development of both vault area personnel and road messengers.Exceptional customer care and problem resolver. Started as a guard/driver of an armored car.
High-performing manager with seven years of movie theatre expertise in several theater locations. Involved in all areas including operational goals and objectives, budgeting, and administration. Met or exceeded all financial goals in each location.
Skills
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Work History
Dispatcher, 05/1997
to 04/2014
Company Name – City, State
Provided excellent radio and telephone coordination of tow truck drivers and AAA members that needed roadside assistance.
Handled hundreds of calls per day by addressing customer needs, solving customer problems and providing fast and accurate service.
Company Name – City, State
Provided excellent radio and telephone coordination of tow truck drivers and AAA members that needed roadside assistance.
Handled hundreds of calls per day by addressing customer needs, solving customer problems and providing fast and accurate service.
Night Supervisor, Company Name
Guard/Driver, Vault Night Supervisor, Company Name – City,
State
As diver/guard, delivered monies and pick-up deposits in a
accurate and timely manner.
As vault cashier and night supervisor, supervised crew of ten to fifteen. Responsibilities included planning and implementation of employees delivering, picking-up, and handling large sums of money.
Promoted to weekend supervisor. Performed any and all functions of a normal branch manager in the weekend position.
As diver/guard, delivered monies and pick-up deposits in a
accurate and timely manner.
As vault cashier and night supervisor, supervised crew of ten to fifteen. Responsibilities included planning and implementation of employees delivering, picking-up, and handling large sums of money.
Promoted to weekend supervisor. Performed any and all functions of a normal branch manager in the weekend position.
General Manager, Company Name – City,
State
Promoted from entry level to General Manager in less than two years
Provided outstanding overall control and coordination of three separate theaters.
Developed strategic planning, general operational goals and objectives, and financial goals. Exceeded each financial goal in each location.
Implemented outstanding staff training , rebuilt morale.
Promoted from entry level to General Manager in less than two years
Provided outstanding overall control and coordination of three separate theaters.
Developed strategic planning, general operational goals and objectives, and financial goals. Exceeded each financial goal in each location.
Implemented outstanding staff training , rebuilt morale.
Education
Post-graduate business management courses,
1992
University of South Florida - City, State
University of South Florida - City, State
Hotel/Restaurant Management,
1996
International Correspondence Schools - City, State
International Correspondence Schools - City, State
BBA: Business Administration ,
1977
Florida Atlantic University - City, State
Florida Atlantic University - City, State
Affiliations
- Member, of Delta Sigma Pi
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Resume Overview
School Attended
- University of South Florida
- International Correspondence Schools
- Florida Atlantic University
Job Titles Held:
- Dispatcher
- Night Supervisor
- Guard/Driver, Vault Night Supervisor
- General Manager
Degrees
- Post-graduate business management courses , 1992
Hotel/Restaurant Management , 1996
BBA : Business Administration , 1977
