Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Hardworking Lead Dispatcher offering 12 years of related experience. Independently monitors personnel and resolves issues. Good communication, multitasking and prioritization skills pair with background with fleet dispatch. I have worked in the food industry for a sometime while in high school as well.

  • Schedule Coordination
  • Dispatching procedures
  • Employee training
  • Schedule Management
  • Customer Relations
  • Interpersonal Communication
  • Verbal and written communication
  • First Aid/CPR
  • Training & Development
  • Verifying coverage
  • Prioritizing Calls
  • Routing Orders
  • Service Coordination
  • Service Planning
Work History
06/2018 to 09/2020 Dispatcher American Commercial Lines Llc | Memphis, TN,
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Read system maps and caller information, and documented all details in system.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
  • Answered calls from automatic routing system and took basic information from callers.
  • Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Received over Number 911 and non-emergency calls per Timeframe to dispatch calls to appropriate agencies and officers on duty.
  • Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
  • Used Software to track and maintain case incident numbers and logs.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Optimized productivity to improve on-time emergency response and life support.
  • Cultivated client rapport by interfacing with callers to aid with medical emergencies.
  • Reported alarm activity to subscribers' emergency contacts.
  • Completed daily reports, forms and other documentation accurately to avoid errors in patient care.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
  • Increased timely treatment protocols by leveraging current response and quality assurance requirements.
  • Handled approximately Number cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
  • Maintained accurate records and updated files using electronic Type database.
  • Identified cases requiring additional resources and interventions, reaching out to Job titles to determine best next steps.
  • Aided senior leadership by collecting research for executive decision-making support.
  • Improved project completion time by incorporating Type policies.
  • Created electronic medical records for all cases, performing routine chart audits and reviewing Number+ charts annually.
01/2016 to 01/2018 Jailer City Of Broken Arrow, Ok | Broken Arrow, OK,
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
  • Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over Number inmates simultaneously.
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
  • Oversaw conduct of Number prisoners to prevent escapes or violent behavior.
  • Patrolled Number-square foot facility and work areas to complete headcounts of inmates.
  • Arranged daily schedules for prisoners, including library visits, work assignments, family visits and counseling appointments.
  • Examined incoming and outgoing mail to detect contraband, including Type and Type.
  • Used Software and Software to document facility and prisoner information, including prisoner identification, charges and inmate disturbance incidents.
  • Guarded facility entrances to screen visitors, using x-rays and ION scanner devices.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Maintained custody and control of Number inmates housed in Type security unit.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Created and maintained arrest files on all inmates processed through jail.
  • Restrained juvenile inmates when disturbances required physical intervention.
  • Investigated attempted escapes and conducted searches for escaped inmates.
  • Supervised and directed juvenile movement during various activities on and off campus.
  • Oversaw Number juveniles in correctional residential facility setting.
01/2004 to 01/2007 Food Server Sunrise Senior Living | Brooklyn, NY,
  • Cultivated warm relationships with regular customers.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Delivered quality services while maintaining friendly and welcoming environment.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Prepared beverages and filled food orders for customers.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Took orders and delivered food items to residents in main dining room.
  • Built long-lasting relationships with residents.
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
  • Complied with health and safety regulations, maintaining top cleanliness and organization.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
  • Checked on needs of each table and retrieved additional items.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen team to support order preparation and minimize customer service issues by verifying meals.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Inspected dishes and utensils for cleanliness.
  • Completed efficient table resets by wiping down surfaces and refilling condiments.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Used cash registers and credit card machines to cash out customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Backed up hosts by greeting guests, assigning tables and escorting to seats.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Displayed enthusiasm and promoted Type service to customers, successfully increasing referrals and walk-in business.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Communicated complex requests to kitchen team, playing key roles in satisfying selective clientele.
  • Set up and broke down buffet and other self-service areas, organizing components in logical and visually pleasing manner.
  • Reported concerns about intoxicated guests to management, contributing to safe and welcoming environments for all patrons.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Replenished table, wait staff and kitchen supplies.
  • Checked in with customers and specific dietary needs while refilling waters and clearing plates.
  • Oversaw lunchroom workers and kitchen staff in preparation, delivery and cleaning duties.
  • Set and reset Number tables for Type meals as over Number daily customers came and went.
  • Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
  • Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
  • Oversaw proper set-up of tables to accommodate large parties.
  • Accepted and documented table reservations.
  • Teamed with kitchen group in surpassing guest expectations, achieving top retention and referral rates.
  • Implemented best practices and completed training on new dishes, drinks and services to optimize guest recommendations.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Observed all safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
  • Upsold Type specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
  • Prepared specialty desserts for customers including Type and Type.
  • Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using Software to confirm deliveries to correct rooms.
  • Increased sales from $Number to $Number by upselling Product to customers.
  • Maximized customer and worker safety by updating emergency protocols.
  • Assessed Number square-foot restaurant and lounge according to state and federal cleanliness standards.
Expected in 05/2007 High School Diploma | Centerville Jr-Sr High School, Centerville, TX GPA:
Expected in 05/2021 Associate Degree In Nursing | Nursing Blinn College, Brenham, TX GPA:

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School Attended

  • Centerville Jr-Sr High School
  • Blinn College

Job Titles Held:

  • Dispatcher
  • Jailer
  • Food Server


  • High School Diploma
  • Associate Degree In Nursing

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