- Skills Used
- Communication ,active listening,being a team player,maintaining a professional attitude, built a
- Rapport with managers and also the debtors
- Debt Collector
- Enhanced Recovery Company - Jacksonville, FL
- November 2012 to June 2013
- Responsibilities
- Received inbound calls from debtors concerning defaulted student loans;
- Made outbound calls to debtors concerning garnishments due to defaulted student loans;
- Solicited and collected payments;
- Traced delinquent customers by utilizing different investigation methods and information such as
- Research in collaboration with telephone;
- Provided personal advice to customers on the best actions that should be taken to minimize account
- Penalties.
- Notary Public
- April 2018 to January 2022
- Assessments
- Data Entry: Attention to Detail — Completed
- October 2020
- Maintaining data integrity by detecting errors.
- Full results: Completed
- Scheduling — Familiar
| - September 2020
- Cross-referencing agendas and itineraries to avoid scheduling conflicts.
- Full results: Familiar
- Customer Service — Proficient
- October 2020
- Identifying and resolving common customer issues.
- Full results: Proficient
- Customer Focus & Orientation — Highly Proficient
- September 2020
- Responding to customer situations with sensitivity.
- Account Management, Listening
- Attention to Detail, Notary Public
- Bonds, Rapport
- Clients, Research
- Customer Service, Scheduling
- Data Entry, Team player
- Event Planning, Telephone
- Focus
- Processing orders
- Data entry
- Computer skills
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