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Dispatcher Resume Example

Resume Score: 80%

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DB
DISPATCHER
Summary

Im looking for a company that offers security and great benefits....I want a company that is growing and provides exceptional customer service to their clients/customers Authorized to work in the US for any employer

Skills
  • Skills Used
  • Communication ,active listening,being a team player,maintaining a professional attitude, built a
  • Rapport with managers and also the debtors
  • Debt Collector
  • Enhanced Recovery Company - Jacksonville, FL
  • November 2012 to June 2013
  • Responsibilities
  • Received inbound calls from debtors concerning defaulted student loans;
  • Made outbound calls to debtors concerning garnishments due to defaulted student loans;
  • Solicited and collected payments;
  • Traced delinquent customers by utilizing different investigation methods and information such as
  • Research in collaboration with telephone;
  • Provided personal advice to customers on the best actions that should be taken to minimize account
  • Penalties.
  • Notary Public
  • April 2018 to January 2022
  • Assessments
  • Data Entry: Attention to Detail — Completed
  • October 2020
  • Maintaining data integrity by detecting errors.
  • Full results: Completed
  • Scheduling — Familiar
  • September 2020
  • Cross-referencing agendas and itineraries to avoid scheduling conflicts.
  • Full results: Familiar
  • Customer Service — Proficient
  • October 2020
  • Identifying and resolving common customer issues.
  • Full results: Proficient
  • Customer Focus & Orientation — Highly Proficient
  • September 2020
  • Responding to customer situations with sensitivity.
  • Account Management, Listening
  • Attention to Detail, Notary Public
  • Bonds, Rapport
  • Clients, Research
  • Customer Service, Scheduling
  • Data Entry, Team player
  • Event Planning, Telephone
  • Focus
  • Processing orders
  • Data entry
  • Computer skills
Experience
10/2020 - CurrentDispatcherAbsolute Trucking Company | Oklahoma City, OK
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Managed daily delivery and work schedules to maximize coverage.
03/2017 - 03/2020Court ClerkCity of Spencer | Spencer, OK
  • Maintained citations,took payments for traffic citations,prepared court dockets,notarized bonds and CPC documents.
  • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
  • Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
  • Tracked exhibits admitted during court hearings and updated documentation.
  • Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
  • Fulfilled document requests by citizens, parties to cases, judges and attorneys in timely manner, keeping records of all documents provided.
04/2015 - 12/2016Customer Service RepresentativeWilliams-Sonoma, Inc | Oklahoma City, OK
  • Received inbound calls from customer that had and/or needed to place orders....made inquires to stores about products available per customer request Accomplishments I provided a high level of customer service...I also received many good reports from customers about the service they received from me.
  • Documented conversations with customers to track requests, problems and solutions.
08/2013 - 10/2013Collections SpecialistSelect Portfolio Servicing | Jacksonville, FL
  • Made and received calls to customers that were late with their mortgage payments Provided customers with assistance in enrolling in different programs to assist with payments Solicited and collected payments;.
  • Traced delinquent customers by utilizing different investigation methods and information such as research in collaboration with telephone;.
  • Provided personal advice to customers on the best actions that should be taken to minimize account penalties.
  • Accomplishments I caught on quickly to the process and that enabled me to assist my fellow co-workers if they were having trouble understanding, I'm somebody others relied and depended on to answer questions,seek advice .......I maintained a high level of customer service to my clients that I represented.
Education and Training
1996General
Millwood Public Schools | Oklahoma City, OK
Some College (No Degree)
Strayer University | Washington, DC
Accomplishments
  • I'm somebody others relied and depended on to answer questions,seek advice .......I maintained a high level of customer service to my clients that I represented......I was nominated three times for employee of the month Skills Used Communication ,active listening,being a team player,maintaining a professional attitude,built a rapport with managers and also the debtors Account Representative GC Services - Jacksonville, FL December 2011 to August 2012 Responsibilities Received inbound calls from debtors concerning defaulted student loans;.
  • Made outbound calls to debtors concerning garnishments due to defaulted student loans;.
  • Solicited and collected payments;.
  • Traced delinquent customers by utilizing different investigation methods and information such as research in collaboration with telephone;.
  • Provided personal advice to customers on the best actions that should be taken to minimize account penalties.
  • Accomplishments I maintained a high level of customer service to my clients that I represented.
  • I also accomplished the goal of bringing $1.2 million dollars to the copy in 2 months I worked hard to succeed in making my manager and team look great Skills Used I worked overtime and extra hours when needed, I listened to the customers needs and wants and tried my best to meet each demand, I built a great rapport with all the managers and my co-workers.
Personal Information
Full results: Highly Proficient Work Style: Reliability — Familiar October 2020 Tendency to be dependable and come to work. Full results: Familiar Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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Resume Overview

Companies Worked For:

  • Absolute Trucking Company
  • City of Spencer
  • Williams-Sonoma, Inc
  • Select Portfolio Servicing

School Attended

  • Millwood Public Schools
  • Strayer University

Job Titles Held:

  • Dispatcher
  • Court Clerk
  • Customer Service Representative
  • Collections Specialist

Degrees

  • 1996 General
    Some College (No Degree)

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