Dispatcher Resume Example
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DISPATCHER
Professional Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Reliable Dispatcher with 5 years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers.
Work History
Anthem, Inc. - DispatcherWinchester , VA01/2020 - 03/2021
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Evaluated and adjusted over 15 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Directed all dispatching, routing and tracking of 15 fleet vehicles.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Documented all changes in computer tracking system.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Went days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Responded to over 200 daily caller requests with information about assistance and timeframes.
- Sent out calls to drivers to assist their hourly callers based on locations, needs and worker availability.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Increased area coverage by 90% through effective scheduling and detailed location monitoring.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
Anthem, Inc. - DispatcherWoburn , MA01/2018 - 12/2020
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Evaluated and adjusted over 50 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Directed all dispatching, routing and tracking of employees.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Documented all changes in computer tracking system.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Closely monitored dispatch board to triage and prioritize over 150 daily calls.
- Responded to over 200 daily caller requests with information about assistance and timeframes.
- Sent out job titles drivers to assist hourly callers based on locations, needs and worker availability.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Managed team of 75 employees, overseeing hiring, training, and professional growth of employees.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
Dish Network Corporation - Warehouse SupervisorRonkonkoma , NY05/2014 - 12/2017
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety.
- Operated warehouse material handling equipment.
- Revised and developed procedures to reduce risk and achieve compliance.
- Started up and shut down processing equipment.
- Operated 4 different computer system, hand-held inventory control device and calculator to perform multiple actions.
- Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Supervised shipping and handling operations.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Kept detailed records of inventories and merchandise inventory transactions.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Supervised warehouse operations by managing 15 employees during 2 hour shifts.
- Adhered to industry best practices for warehousing, material handling and documentation.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Tracked production and quality control systems to proactively identify deficiencies.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Managed resource allocation and scheduling of all employees.
- Supported production workers in meeting goals without compromising safety and compliance.
- Completed daily operations on time and maintained high standards of accuracy.
- Maintained excellent performance standards while working in hot warehouse environment.
- Maintained quality service by establishing and enforcing organization standards.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Oversaw inventory control levels and verified storage and organization processes were upheld correctly.
- Created and enforced detailed organization processes to increase quality service standards.
- Managed merchandise inventory transactions.
- Maintained high levels of accuracy in daily operations.
- Oversaw daily operations and shipping and handling processes.
Dish Network Corporation - Warehouse SupervisorRoseville , CA05/2007 - 06/2011
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety.
- Operated warehouse material handling equipment.
- Revised and developed procedures to reduce risk and achieve compliance.
- Managed scheduling and task delegation for 40-member warehouse team.
- Started up and shut down processing equipment.
- Operated multiple computer system, hand-held inventory control device and calculator to perform different actions.
- Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Supervised shipping and handling operations.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Kept detailed records of inventories and merchandise inventory transactions.
- Used 5 different systems to reconcile daily inventory for 100,000 products for multiple SKUs.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Supervised warehouse operations by managing 50 employees during 3 hour shifts.
- Adhered to industry best practices for warehousing, material handling and documentation.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Tracked production and quality control systems to proactively identify deficiencies.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Managed resource allocation and scheduling of all employees.
- Supported production workers in meeting goals without compromising safety and compliance.
- Completed daily operations on time and maintained high standards of accuracy.
- Maintained excellent performance standards while working in hot warehouse environment.
- Maintained quality service by establishing and enforcing organization standards.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Oversaw inventory control levels and verified storage and organization processes were upheld correctly.
- Created and enforced detailed organization processes to increase quality service standards.
- Managed merchandise inventory transactions.
- Maintained high levels of accuracy in daily operations.
- Oversaw daily operations and shipping and handling processes.
Skills
- Service Planning
- Service Coordination
- Routing Orders
- Prioritizing Calls
- Dispatching Field Personnel
- Closing Tickets
- Delegating Work
- Schedule Coordination
- Verifying coverage
- Updating logs
- Dispatching procedures
- Schedule Management
- Customer Relations
- Good telephone etiquette
- Basic math
- Conflict resolution
- Supervision
- Troubleshooting
- Critical thinking
- Excellent work ethic
Education
05/2007
Front Range Community College
City, State
CNA
05/2007
Brighton Charter High School
City
High School Diploma
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Resume Strength
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- Word choice
- Length
- Strong summary
Resume Overview
School Attended
- Front Range Community College
- Brighton Charter High School
Job Titles Held:
- Dispatcher
- Warehouse Supervisor
Degrees
- CNA
High School Diploma
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