Dispatcher resume example with 17+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

I am currently a Lieutenant at Wayne county EMS. I have been serving in Emergency services since 2007. I have experience in completing reports with each pt that I have transported. I am familiar with different types of computer software and some forms of entering data. I have been a Dependable Dispatcher offering 1 year of experience. Stellar skills in clear and professional rescuer and caller communication. Dedicated 911 Dispatcher with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when handling different types of emergency's.. Practiced in opening, delegating and closing cad cards with speed and accuracy. I have been working with the public since the age of 16 years old. I am married with 3 children. An ordained Baptist Minister, and also currently serve as EMS Chaplain for Wayne County.

  • Medical data acquisition
  • Emergency management
  • Critical decision-making skills
  • CPR and First Aid
  • Reporting and documentation
  • Scene assessments
  • Vital sign assessment
  • Patient evaluations
  • Quality assurance controls
  • Dispatch communication protocols
  • Computer-based dispatch systems
  • Information documentation
  • Police department procedures
  • Map reading abilities
  • Critical thinker
  • Customer service
  • Coordination
  • Reliable and trustworthy
  • Clerical
Education and Training
Monticello Independent Monticello Ky, Expected in 05/2007 High School Diploma : - GPA :
Ky EMS Training Wayne County Ky, Expected in 07/2010 EMT-B NRAEMT : EMS - GPA :
Anthem, Inc. - Dispatcher
Albuquerque, NM, 02/2020 - Current
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Managed numerous cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Used radio, telephone and computer system to update first responders with new information.
  • Assisted departments with special requests such as BOLOs.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Answered calls per to assist with customer questions and concerns.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Noodles World Kitchen - EMT-A Lieutenant
Peoa, UT, 09/2010 - Current
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Assessed emergency situations and prioritized medical care for patients.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
  • Documented all calls in reports detailing type of incident and course of treatment.
  • Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
  • Operated emergency vehicles with caution to keep patients, public and first responders safe.
  • Delivered emergency care to individuals involved in motor vehicle accidents, falls and other major incidents.
  • Transported patients from accident scenes to hospitals in emergency vehicles.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Remained level-headed and proactive during emergency situations.
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Currently serve as Shift Supervisor. Insuring all Daily duties are met as described in SOPs.
  • I have been named EMT-B of the year, as well as EMT-A of the year as voted on by my peers.
Lacrosse Enclosures - Factory Line Worker
City, STATE, 01/2007 - 09/2021
  • Positioned and aligned components to complete accurate assembly work.
  • Orchestrated organizational assembly strategy to produce products to conform to design specifications.
  • Checked parts against stock lists, blueprints and material specifications to verify compliance with standards.
  • Set and verified parts clearances to prevent jams or wasted materials.
  • Smoothed surfaces to enhance alignment of parts and finishes.
  • Inspected and tested final products to verify conformance to established tolerances.
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Supported QA measures by visually inspecting items and removing defective elements.
  • Assisted assessment of finalized product development to maintain QC standards.
  • Used established assembly instructions to complete jobs in efficient and accurate manner.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
Mcdonalds/Dairy Queen - Restaurant Team Member
City, STATE, 07/2004 - 06/2007
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Assisted at the drive-thru window by swiftly handling cash and credit card transactions.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Activities and Honors

I am currently an ordained minister and have been a local pastor for around 10 years. I am currently the Pastor at Big Springs Baptist Church.

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Resume Overview

School Attended

  • Monticello Independent
  • Ky EMS Training

Job Titles Held:

  • Dispatcher
  • EMT-A Lieutenant
  • Factory Line Worker
  • Restaurant Team Member


  • High School Diploma

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