dispatcher resume example with 17+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I am currently a Lieutenant at Wayne county EMS. I have been serving in Emergency services since 2007. I have experience in completing reports with each pt that I have transported. I am familiar with different types of computer software and some forms of entering data. I have been a Dependable Dispatcher offering 1 year of experience. Stellar skills in clear and professional rescuer and caller communication. Dedicated 911 Dispatcher with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when handling different types of emergency's.. Practiced in opening, delegating and closing cad cards with speed and accuracy. I have been working with the public since the age of 16 years old. I am married with 3 children. An ordained Baptist Minister, and also currently serve as EMS Chaplain for Wayne County.
Skills
Medical data acquisition
Emergency management
Critical decision-making skills
CPR and First Aid
Reporting and documentation
Scene assessments
Vital sign assessment
Patient evaluations
Quality assurance controls
Dispatch communication protocols
Computer-based dispatch systems
Information documentation
Police department procedures
Map reading abilities
Critical thinker
Customer service
Coordination
Reliable and trustworthy
Clerical
Experience
02/2020 to CurrentDispatcherAnthem, Inc. | Albuquerque, NM,
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Managed numerous cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Used radio, telephone and computer system to update first responders with new information.
Assisted departments with special requests such as BOLOs.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Answered calls per to assist with customer questions and concerns.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Prioritized and organized tasks to efficiently accomplish service goals.
09/2010 to CurrentEMT-A Lieutenant Noodles World Kitchen | Peoa, UT,
Monitored patients from scene to hospital transfer while conducting in-transit care.
Assessed emergency situations and prioritized medical care for patients.
Evaluated patients' medical status and monitored vital signs during transit.
Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
Documented all calls in reports detailing type of incident and course of treatment.
Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
Operated emergency vehicles with caution to keep patients, public and first responders safe.
Delivered emergency care to individuals involved in motor vehicle accidents, falls and other major incidents.
Transported patients from accident scenes to hospitals in emergency vehicles.
Demonstrated dedication to providing quality care through continued training and education.
Remained level-headed and proactive during emergency situations.
Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
Developed strong rapport with other medical professionals to foster quality and efficient patient care.
Currently serve as Shift Supervisor. Insuring all Daily duties are met as described in SOPs.
I have been named EMT-B of the year, as well as EMT-A of the year as voted on by my peers.
01/2007 to 09/2021Factory Line WorkerLacrosse Enclosures | City, STATE,
Positioned and aligned components to complete accurate assembly work.
Orchestrated organizational assembly strategy to produce products to conform to design specifications.
Checked parts against stock lists, blueprints and material specifications to verify compliance with standards.
Set and verified parts clearances to prevent jams or wasted materials.
Smoothed surfaces to enhance alignment of parts and finishes.
Inspected and tested final products to verify conformance to established tolerances.
Contributed to team-based environment to maintain line productivity and meet expected deadlines.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Supported QA measures by visually inspecting items and removing defective elements.
Assisted assessment of finalized product development to maintain QC standards.
Used established assembly instructions to complete jobs in efficient and accurate manner.
Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
07/2004 to 06/2007Restaurant Team MemberMcdonalds/Dairy Queen | City, STATE,
Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
Assisted at the drive-thru window by swiftly handling cash and credit card transactions.
Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Education and Training
Expected in 05/2007 to to High School Diploma | Monticello Independent , Monticello Ky, GPA:
Expected in 07/2010 to to EMT-B NRAEMT | EMS Ky EMS Training, Wayne County Ky, GPA:
Activities and Honors
I am currently an ordained minister and have been a local pastor for around 10 years. I am currently the Pastor at Big Springs Baptist Church.
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