dispatcher resume example with 4+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Delivery Procedures
  • Processing Orders
  • Adjusting Routes
  • Improving Operations
  • Work Order Preparations
  • Service Requests
  • Dispatch Recordkeeping
  • Team Work Scheduling
  • Verbal and Written Communication
  • Calendar and Scheduling Software
  • Call Center Software
  • Training New Hires
  • Data Entry
  • Schedule Coordination
  • Database Maintenance
  • Critical Thinker
Education and Training
Loranger High School Loranger, LA, Expected in 05/2017 High School Diploma : - GPA :
  • Honor Roll
  • Nominated for Student of the Year
  • 3.8 GPA
  • Point Guard for Basketball, 2014 to 2017
  • Setter for Volleyball, 2015 to 2017
Firstgroup Plc - Dispatcher
Saginaw, MI, 06/2022 - Current
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Tracked changes in computer system to keep records current and accurate.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Communicated with individuals within inbound call center setting to complete dispatch support for all calls.
Metlife, Inc. - Head Waitress
Miami, FL, 10/2020 - 04/2022
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Provided exceptional service to high volume of daily customers.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Trained new wait staff team members in proper procedures and important standards of establishment.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Implemented new POS system and trained staff members on use.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Trained new employees to perform duties.
  • Served food and beverages to patrons and confirmed complete orders.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Informed customers of daily specials and signature menu items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Set up tables in between patrons to reduce wait times.
Dollar Tree Stores - Assistant Manager - Operations
City, STATE, 05/2019 - 09/2020
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Monitored new employees, evaluated training programs and reported progress to supervisors.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Assisted with interviewing and hiring of employee team members with appropriate skills.
  • Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Developed, implemented and updated departmental policies and procedures to meet business objectives and goals.
  • Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
  • Coordinated meetings with vendors and negotiated contract terms.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Kids Haven Preschool - Teacher/Receptionist
City, STATE, 09/2018 - 05/2019
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.

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Resume Overview

School Attended

  • Loranger High School

Job Titles Held:

  • Dispatcher
  • Head Waitress
  • Assistant Manager - Operations
  • Teacher/Receptionist


  • High School Diploma

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