Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Processing orders
Delegating work
Critical thinker
Customer relationship management
Data entry
Customer relations
High-energy attitude
Problem-solving abilities
Customer Service
Education and Training
Winter Park High SchoolWinter Park, FLExpected in 05/2005 ā āHigh School Diploma: - GPA:
Orlando Technical College - Mid Florida TechOrlando, FLExpected in 07/2006 ā āCulinary Arts/Hospitality :Culinary Arts/Hospitality - GPA:
Valencia CollegeOrlando, FLExpected in ā ā: - GPA:
Experience
Anthem, Inc. - Dispatcher Charlottesville, VA, 01/2018 - Current
Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
Managed daily scheduling of all labor and equipment needs and changes, embracing continuous improvement efforts.
Quickly determined locations and needs for high volume of hourly callers to accurately send landscapers for assistance.
Lineage Logistics - Office Manager Highland, CA, 11/2014 - Current
Handled scheduling and managed timely and effective allocation of resources and calendars.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Managed office inventory by maintaining documentation of stock.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Managed inventory and purchase of supplies for office operations and maintenance.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Organized patient files and streamlined operations to improve efficiency.
Produced work papers and lead sheets, tax projects and payment estimations.
Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
Responded to state and federal tax notices by preparing written responses or tax return amendments.
Finalized and processed paperwork with local, state and federal government authorities.
Collected detailed information and required paperwork from clients to complete tax returns.
Developed events and programs in consideration of needs, abilities and interests of participants.
Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Managed customer complaints and rectified issues to complete satisfaction.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Monitored office inventory to maintain adequate supply levels and order products.
Evaluated employee job performance and motivated staff to improve productivity.
Advertised for upcoming events to promote engagement and involvement.
Observed participants for signs of physical distress and stopped activity to administer care.
Rapid Global Business Solutions, Inc - Recruiter Gilbert, AZ, 02/2018 - 03/2019
Sourced, qualified and conducted screening interviews with job candidates.
Reviewed referral candidates and contacted qualified individuals to request applications.
Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
Provided recruiting activity reports to management utilizing industry-specific software and guidelines.
Planned and executed recruitment events to bring in area candidates.
Collaborated with recruitment and HR professional to achieve hiring goals.
Re-created hiring goals and objectives in difficult markets to address staffing issues.
Negotiated candidate salaries and prepared employment contracts.
Contacted all job applicants to inform of application status.
Organized applicant drug tests and obtained results.
Conducted interviews to ensure solid cultural alignment between client and candidate.
Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.