Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
07/2018 to Current
DispatcherAtlas Air – Moreno Valley, CA,
Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Reported delays, accidents or other traffic and transportation situations.
Communicated with individuals within inbound call center setting to complete dispatch support for [Type] calls.
Supervised driver dispatching, route planning and vehicle tracking for over [Number][Job title] drivers.
Quickly determined locations and needs for high volume of hourly callers to accurately send [Job title] for assistance.
Managed daily delivery and work schedules to maximize coverage.
Oversaw investigation and resolution of customer and vendor issues.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Tracked all changes in computer system to keep records current and accurate.
Trained over [Number] employees on accurate triaging and dispatching procedures while personally handling [Number] daily calls.
Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
Alerted [Job title] of road and weather hazards in real time to accomplish [Number] days without driver accidents.
Answered customer requests with information about product availability, shipping information and status updates.
Demonstrated leadership by making improvements to work processes and helping to train others.
10/1995 to 07/2018
Machine OperatorSchweitzer-Mauduit International, Inc. – Newberry, SC,
Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
Operated various [Type] gauges to inspect pieces after production completion.
Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
Documented daily production data and submitted accurate time logs to keep management up-to-date, using [Software].
Maintained assigned equipment and performed daily inspections to increase equipment lifetimes and cut costs [Number]%.
Obtained appropriate tooling and fixtures to revise setups on calibrated test strands.
Set up and operated production equipment according to daily work orders and safety procedures.
Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
Operated hand trucks, forklifts and scissor lifts.
Recognized defective material and reported issues to management to facilitate prompt resolution.
07/1988 to 06/1995
Machine Operator / Fill in SupervisorTimberland – City, STATE,
Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
Removed and replaced worn machine accessories to keep products within desired tolerances.
Documented daily production data and submitted accurate time logs to keep management up-to-date, using [Software].
Lubricated parts and performed minor maintenance to improve machine function.
Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
Executed bench, machine and hand tool work by shaping, fitting and assembling machine parts from metal stock.
Obtained appropriate tooling and fixtures to revise setups on calibrated test strands.
Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Maintained assigned equipment and performed daily inspections to increase equipment lifetimes and cut costs [Number]%.
Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
Improved processes by identifying slow-downs and collaborating with [Job title] to resolve.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Coordinated schedules and oversaw work of [Job title], [Job title] and [Job title].
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
Supervised, trained and evaluated over [Number] employees in [Type] industry.
Managed daily operations, including supervising multiple team members across [Number] locations.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Delegated tasks to multiple employees while maintaining efficient workplace.
Identified source of equipment malfunctions by using various troubleshooting methods.
Worked collaboratively to enhance processes and implement [Program], resulting in [Number]% increase in profitability.
Met other supervisors and business leaders to plan and guide workflow and operations.
Collaborated with [Number]-person team to improve tracking and work issue logging.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Education and Training
Expected in 06/1988
High School Diploma: Johnson County High School - Mountain City, TN GPA:
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