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-Knowledgeable Dispatcher with over 3 years of experience. Guiding and Directing field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in giving deputies calls, optimizing routes and prioritizing calls.
-Dedicated Communications Dispatcher with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when optimizing routes and prioritizing jobs. Practiced in opening, delegating and calls for service with speed and accuracy.
-Positive and upbeat restaurant professional with excellent customer service skills able to make guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.
-Skilled manager offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.
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- Speak clearly to each caller to ascertain severity of each situation, asked vital questions and utilized interpersonal skills to keep callers calm.
- Deliver informative details to law enforcement and other first responders in preparation for situations prior to arrival.
- Used multitasking talents to speak to callers and type information into system simultaneously during emergencies.
- Maintain current knowledge of all personnel in field and all completed deliveries or delays.
- Communicate with individuals within inbound call center setting to complete dispatch support for priority calls.
- Quickly determine locations and needs for high volume of hourly callers to accurately send First responders for assistance.
- Dispatch over thousands of daily roadside assistance calls based on caller locations and available employees.
- Received and process 9-1-1 emergency calls to dispatch emergency services.
- Take caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Track call logs and shift data to enter into computer system.
- Use radio, telephone and computer system to update first responders with new information.
- Handle emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritize responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Executed new training initiative to improve skills and develop leaders from within.
- Enhanced team member productivity by improving monitoring systems and motivational strategies.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Coached new team members on job tasks and performance strategies.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Checked dining and serving areas every 20 minutes to verify proper cleanliness and readiness for guests.
- Answered telephone to provide establishment information and take party reservations.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Checked menus to verify current selection availability and cleanliness.
Mariner High School - Cape Coral, FL
Florida SouthWestern State College - Fort Myers, FL
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Resume Overview
School Attended
- Mariner High School
- Florida SouthWestern State College
Job Titles Held:
- Dispatcher
- Manager
- Hostess
Degrees
- High School Diploma
- Associate of Arts
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