Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Monitoring field personnel
Service planning
Delivery procedures
Improving operations
Processing orders
Delegating work
Database maintenance
Customer relationship management
Training new hires
Schedule coordination
Coordinating urgent deliveries
Critical thinker
Data entry
Collaboration
Data management
Working collaboratively
Team management
Relationship building
Supervision
Education and Training
Boheckers Business CollegeRavenna, OHExpected in 06/1999 – –Medical Assistant :Medical Assisting - GPA:
Experience
Basic Energy Services - Dispatcher Pampa, TX, 09/2011 - 09/2012
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Tracked changes in computer system to keep records current and accurate.
Kept detailed and updated records of calls in physical and electronic databases.
Managed daily delivery and work schedules to maximize coverage.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Answered customer requests with information about product availability, shipping information and status updates.
Supervised driver dispatching, route planning and vehicle tracking for over [Number][Job title] drivers.
Communicated with individuals within inbound call center setting to complete dispatch support for [Type] calls.
Accurately and efficiently responded to over [Number] daily requests.
Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
Reported delays, accidents or other traffic and transportation situations.
Oversaw investigation and resolution of customer and vendor issues.
Quickly determined locations and needs for high volume of hourly callers to accurately send [Job title] for assistance.
Trained over [Number] employees on accurate triaging and dispatching procedures while personally handling [Number] daily calls.
Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
Alerted [Job title] of road and weather hazards in real time to accomplish [Number] days without driver accidents.
Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.
Directed and monitored cargo loading and unloading, verifying good condition and proper storage destination.
Coordinated and tracked extensive paperwork and electronic data related to logistics and material movement in present, past and future.
Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
Monitored shipment trailer weights and kept loads within legal and practical limits.
Organized, controlled, expedited and tracked freight and personnel movement to support manufacturing processes.
Trained and developed [Number] dispatch team members, improving quality and strengthening team depth to allow for seamless operation when team was shorthanded.
Assigned and scheduled drivers after verifying driver qualifications, including licensure, criminal record and availability.
Pointed transportation providers to best routes and current travel conditions to assure on-time delivery.
Maintained expert knowledge of freight regulations and laws and verified strict compliance.
Lacoste - Assistant Manager Rehoboth Beach, DE, 09/2007 - 09/2011
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Oversaw team development according to industry service standards to further customer loyalty.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Enhanced sales by implementing merchandising and promotional improvements.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Supported sales management initiatives to optimize business development.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
Landmark Health - Medical Assistant/Receptionist Cedar Rapids, IA, 09/2003 - 09/2006
Set up appointments for physician visits and procedures using calendar software.
Updated group medical records and technical library to promote smooth office operations.
Entered insurance, demographics and health history into patient database.
Checked patients in and out for appointments and collected co-payments.
Called patients to confirm scheduled appointments and obtain additional details.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Protected patients by observing strict HIPAA guidelines.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Took messages from patients and promptly relayed to appropriate staff.
Answered multi-line phone system and directed callers to requested personnel and departments.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Straightened up waiting room to maintain neat and organized space.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Informed patients of financial responsibilities prior to rendering services.
Handled correspondence, managed files and performed other clerical duties for office staff.
Conducted patient intake interviews to collect medical information and insurance details.
Gathered, transcribed and typed medical information into charts.
Compiled physical and digital documents, charts and reports.
Followed infection control procedures to protect patients and staff in waiting area.
Ordered ink cartridges, toner, paper and other office supplies.
Trained new staff on office procedures, insurance processes and medical terminology.
Prepared and sent financial statements to support bookkeeping functions.
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