LiveCareer-Resume

dispatcher resume example with 9 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Always looking for ways to improve efficiency and procedures. Advanced skills in computers and learning new information. Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of every and any task and training in new skills. Motivated to learn, grow and excel in any job profession.

Skills
  • Verbal and Written Communication
  • Equipment Needs Assessment
  • Service Vehicle Dispatch
  • Aviation Ground Support Software
  • Information Gathering
  • Decision Making
  • Critical Thinking
  • Time Management
  • Microsoft Office
  • Customer Service
  • Creative Thinking
  • Training and Development
  • Team Building
  • CPR certified
  • Active Listening
  • 57-60 WPM
  • Flexibility/ Adaptability
  • Professional
  • Leadership
  • Work Ethic
  • Teamwork
  • Problem Solving
  • Organizational Skills
  • Vantage Point Mapping
  • Use of Windows
  • Ability to work under pressure
  • Phone Etiquette
  • Motivational
  • PTS Technologies CAD system
  • Analysis Skills
  • Heavy Lifting
  • Motorola Elite Dispatch Radio System
Professional Experience
Dispatcher, 10/2014 - Current
Chiquita Bethlehem, PA,
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps and caller information, and documented all details in system.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Answered calls from automatic routing system and took basic information from callers.
  • Multi-tasking by monitoring several screens and calls within the radio room from other dispatchers
  • Transferring calls to the appropriate authorities such as ambulance services, different agencies, and state police
  • Assist with training new trainees and supervising on multiple shifts
  • Paging out the fire department as first responders or rescue units to various of calls
  • Running license plate information as well as driver's license, searching for license plate information as well as driver's license, and running criminal histories
  • Decision-making to work under pressure
Lobby Attendant, 08/2013 - 10/2014
Marriott International West Orange, NJ,
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Housekeeping by assisting room attendants during shorthanded situations
  • Heavy lifting such as taking out the trash and lifting on mattresses
  • Cleanliness of windows, tables, lobby, and six restrooms
  • Refilling of chemical supplies
  • Organizing supplies in different offices
  • Radio use
Private Sitter, 05/2013 - 08/2013
Sonic Drive-In Edison, NJ,
  • Supervised daily activities and provided assistance when needed.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Maintained patient's home environment to keep safe, clean and familiar.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Maintained clean, safe and well-organized patient environment.
  • Documentation of the duties performed daily and time management
  • CNA certified
Carhop, 06/2011 - 05/2012
Sonic DriveIn City, STATE,
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Memorized orders and maintained 95% accuracy in high-traffic times.
  • Maintained professionalism while dealing with high order volumes and quality assurance.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Completed company training program in record time.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Answered guest questions and promoted special products.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Double-checked order accuracy and food quality consistently.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Balanced orders on trays weighing over 5-10 lbs and delivered them to cars.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Training new employees
  • Cleanliness
  • Communication skills
  • Handling of money
  • Assist with supervising
Education
No Degree: Nursing, Expected in
-
Louisiana State University At Alexandria - Alexandria, LA
GPA:
Status -
Bachelor of Science: Public Health, Expected in 05/2021
-
Southern New Hampshire University - Hooksett, NH
GPA:
Status -
High School Diploma: , Expected in 05/2012
-
Marksville High School - Marksville,
GPA:
Status -
Certified Nursing Assistant: Nursing, Expected in 05/2012
-
Central Louisiana Technical Community College - Cottonport,
GPA:
Status -
Certifications
  • The National Society of Leadership and Success May 2020 to Present
  • Basic Life Support (BLS) April 2021 to April 2023
  • 8500-OSE-Office Support Exam June 2021 to June 2023
  • CITI Program- Social & Behavioral Research-Basic Refresher Collaboration Institutional Training Initiative June 29, 2020 to June 29, 2023
  • LLETS Full Access Operator issued by Louisiana State Police August 1, 2020 to August 1, 2020
,
Additional Information

Data Entry: Current job description as a 911 dispatcher, but not in a hospital related setting

Language(s): English

References

Rebecca Doucet-Smith

Phone Number: XXX-500-8193

Email: resumesample@example.com

Latonya Johnson

Phone Number: XXX-717-5296

Email: resumesample@example.com

May Dupas

Phone Number: XXX-XXX-5136

Email: resumesample@example.com

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Resume Overview

School Attended

  • Louisiana State University At Alexandria
  • Southern New Hampshire University
  • Marksville High School
  • Central Louisiana Technical Community College

Job Titles Held:

  • Dispatcher
  • Lobby Attendant
  • Private Sitter
  • Carhop

Degrees

  • No Degree
  • Bachelor of Science
  • High School Diploma
  • Certified Nursing Assistant

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