Dispatcher Resume Example SERVICE SOLUTIONS GROUP

DISPATCHER

Executive Profile

Reliable and dedicated professional with many years of experience in the coordination, planning and support of daily operational, administrative and accounting functions. I am self-motivated, well-organized, able to multi-task, excellent attention to detail and capable of effectively working alone or as part of a team.

I have excellent communication skills with a positive attitude and desire to succeed.

Skill Highlights

Salesforce * QuickBooks * PBS * Excel 1, 2, 3 * SAP & BOL's * FileMaker Pro & Peachtree * MAS 90 Microsoft Office & Access * Quote & Sales Order * Produce & Customize Reports * Debit & Credit Memos Monthly & Yearly Budget Reports * Excellent Telephone Etiquette * Quick learner Strong attention to detail with a high degree of creativity and independent judgment

Professional Experience

DispatcherAug 2015 to Current
SERVICE SOLUTIONS GROUP － Irwindale, California

Answering and making 100+ calls daily as well as reviewing and sending 200+ emails daily Entering customer information and service requests into the computer software program Dispatching field service technicians Answering phones and assisting customers and technicians with parts questions and placing part orders Responsible for ordering, purchasing and/or shipping parts and answer follow up questions regarding parts Reconciling the service incident line for service based on technician's recommendations Assist with parts inventory when needed Track shipments Maintain service events in proper "status" Maintain warehouse and service vehicle inventories, including inventory counts and cycle counts.

Assist Parts/Branch Manager Parts & Service Representative / Accounting / DispatchingFeb 2014 to Aug 2015
NORTH-SOUTH MACHINERY － Brea, California

Responsible for parts & service calls, inquiries, quotes, purchase orders and billing for service department Data entry into Salesforce and QuickBooks of all relevant customer, vendor, factory and parts information Coordinate freight for shipping and will-call orders Communicate parts & service related issues with customers, sales reps , service techs, vendors and the factory Resolve customer parts & service issues and inventory discrepancies by thoroughly investigating database and history, creating and updating cases, verifying database Monitor parts inventory and restock from factory orders weekly Process customer credit applications, credits and returned merchandise (RMA's) inputting customer credits applications, profile and updates Make outgoing accounts receivables and collections calls Maintain accurate and organized customer database Prepare and distribute weekly and monthly reports.

Sales & Marketing Assistant / Customer Service RepJan 2013 to Jan 2014
CAMERON － Houston, Texas

Prepare quotations and sales orders for domestic and international, as needed Prepare SAP delivery tickets Communicate with clients and agents with regard to the needs of all proposals such as due dates, revisions of quotes technical modifications etc.
Maintain quotations log as well as sales order log and update it daily Resolve customer order and inventory discrepancies by investigating data and history; create, track and process credit and debit memos Resolve promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers Provide sales vs.
projection results by preparing and forwarding sales tracking reports Use project set-up details to properly create accurate line items on sales orders Maintain manual NUMREQ (temporary placeholder(s) on sales orders for material without an assigned part number) process for revenue recognition items Coordinate with projects and project accounting personnel to issue client progress payment invoices and revenue invoices Coordinate with accounting personnel to successfully issue electronic (EDI) invoices for clients Work with accounting personnel to resolve client invoice issues Maintain customer database by inputting customer profile and updates; preparing and distributing monthly reports.

Logistics Assistant / Industrial Operations ClerkJan 2011 to Jan 2013
TENARIS COILED TUBES - DOWNHOLE / SUBSEA － Houston, Texas

Inventory Management (process, verify and maintain customer quotes and sales orders) Prompt responses to emails, phone calls and all other inquiries from internal and external customers in regards to sales and service issues Resolve customer and or agent issues through research and investigation with internal departments, promoting and improving customer service and satisfaction Process sales data, sales progress reports and other sales related information Quote customer pricing utilizing a windows based system to assist with standard customer purchases or calculating extra costs for special processes Experience working with excel spreadsheets for tracking customer orders and calculating quarterly pricing for repeat orders Provided administrative support for Plant Manager and a team of 20 plant employees Maintained personnel files and accounting records Researched, corrected and verified accuracy of receiving orders and invoices to match client/vendor requests Created filing systems to prioritize, organize and efficiently accomplish all assigned tasks Opened, sorted and distributed all incoming correspondence including mail, faxes and email Conducted research, compiled data and prepared reports for Plant Manager Performed general office duties including supply requisition, records management and basic bookkeeping.

Education

DiplomaNorth Shore High School － Houston, TX

Certified in Excel 1, 2, 3

Skills

accounting, accounts receivables, administrative support, attention to detail, basic, billing, bookkeeping, Budget, creativity, Credit, client, clients, customer service, Data entry, database, Debit, delivery, Dispatching, EDI, email, faxes, FileMaker Pro, filing, general office duties, inventory, Inventory Management, MAS 90, Access, excel spreadsheets, Excel 1, mail, Microsoft Office, windows, Peachtree, personnel, pricing, processes, progress, promotion, proposals, purchasing, Quick learner, QuickBooks, receiving, Reconciling, researching, research, revenue recognition, Sales, SAP, shipping, technician, Telephone Etiquette, Answering phones, phone

Resume Overview

Companies Worked For:

SERVICE SOLUTIONS GROUP
NORTH-SOUTH MACHINERY
CAMERON
TENARIS COILED TUBES - DOWNHOLE / SUBSEA

School Attended

North Shore High School

Job Titles Held:

Dispatcher
Assist Parts/Branch Manager Parts & Service Representative / Accounting / Dispatching
Sales & Marketing Assistant / Customer Service Rep
Logistics Assistant / Industrial Operations Clerk

Degrees

Diploma
Certified in Excel 1, 2, 3

Dispatcher Resume Example

Resume Score: 100%

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