Skilled Dispatcher with two years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education and Training
Hunter High SchoolWest Valley City, UTExpected in 06/2005 ā āHigh School Diploma: - GPA:
Salt Lake Community CollegeSalt Lake City, UTExpected in ā āBBA:Psychology - GPA:
Experience
Ferguson - Dispatcher Victorville, CA, 11/2019 - Current
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Kept detailed and updated records of calls in physical and electronic databases.
Managed daily delivery and work schedules to maximize coverage.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Answered customer requests with information about product availability, shipping information and status updates.
Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
Received deliveries, scanned packages and updated orders in internal database.
Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Staged and sorted multiple types of products for loading.
Tagged unmarked merchandise with item number.
Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
Reconciled accounting records and evaluated shipping and receiving logs and purchase orders.
Managed warehouse system updates to increase productivity and reduce errors.
Satisfied reporting requirements with timely and accurate logging of daily activities.
Examined packages and goods for damage and notified vendors of replacement needs.
Generated warehouse shipping documents, packing lists and invoices.
Used pallet jacks to move items to and from warehouse locations.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
General Dynamics Ordnance And Tactical Systems - Independent Living Assistant Springboro, OH, 01/2010 - 02/2012
Organized games and other activities to engage clients and offer mental stimulation.
Delivered personal nursing assistance in pre- and post-operative situations.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Helped clients stay happy and healthy by providing mental and emotional support.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Planned optimal meals based on established nutritional plans.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Monitored infection control procedures to verify facility-wide health and safety.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Developed and deepened relationships with residents and fellow staff.
Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
KFC - Supervisor City, STATE, 01/2005 - 06/2008
Established and enforced clear goals to keep employees working collaboratively.
Provided ongoing training to address staff needs.
Complied with company policies, objectives and communication goals.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Conducted employee evaluations and reviews.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Developed position rotation to support continuous improvement and operator development.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Coached staff on strategies to enhance performance and improve customer relations.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Cross-trained in every store role to maximize operational knowledge.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Accomplishments
Consistently maintained high customer satisfaction ratings.
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