Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Skilled Dispatcher with two years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
Hunter High School West Valley City, UT Expected in 06/2005 High School Diploma : - GPA :
Salt Lake Community College Salt Lake City, UT Expected in BBA : Psychology - GPA :
Experience
Ferguson - Dispatcher
Victorville, CA, 11/2019 - Current
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Managed shipment billing, receipts, packing slips, drivers' load manifest sheets and logbooks.
  • Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
  • Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.
  • Directed and monitored cargo loading and unloading, verifying good condition and proper storage destination.
  • Coordinated and tracked extensive paperwork and electronic data related to logistics and material movement in present, past and future.
  • Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
  • Reported delays, accidents or other traffic and transportation situations.
Dot Foods - Warehouse Worker
Ardmore, OK, 01/2012 - 12/2016
  • Received deliveries, scanned packages and updated orders in internal database.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Staged and sorted multiple types of products for loading.
  • Tagged unmarked merchandise with item number.
  • Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Reconciled accounting records and evaluated shipping and receiving logs and purchase orders.
  • Managed warehouse system updates to increase productivity and reduce errors.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Used pallet jacks to move items to and from warehouse locations.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
General Dynamics Ordnance And Tactical Systems - Independent Living Assistant
Springboro, OH, 01/2010 - 02/2012
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Planned optimal meals based on established nutritional plans.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Monitored infection control procedures to verify facility-wide health and safety.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Developed and deepened relationships with residents and fellow staff.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
KFC - Supervisor
City, STATE, 01/2005 - 06/2008
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Conducted employee evaluations and reviews.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Developed position rotation to support continuous improvement and operator development.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Cross-trained in every store role to maximize operational knowledge.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Accomplishments
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • Hunter High School
  • Salt Lake Community College

Job Titles Held:

  • Dispatcher
  • Warehouse Worker
  • Independent Living Assistant
  • Supervisor

Degrees

  • High School Diploma
  • BBA

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