I’m a very hard worker. I show up in time and I don’t call off. I’m a people person and easy to talk to and get along with,I take constructive criticism well and I strive to be better and learn as much as I can.
Skills
Delivery procedures
Adjusting routes
Processing orders
Delegating work
Improving operations
Critical thinker
Customer relationship management
Training new hires
Working collaboratively
Customer service
Experience
Dispatcher, 02/2018 to 03/2020 Florida East Coast Railway – West Palm Beach, FL,
Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Reported delays, accidents or other traffic and transportation situations.
Tracked all changes in computer system to keep records current and accurate.
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Supervised driver dispatching, route planning and vehicle tracking for over 20 drivers.
Oversaw investigation and resolution of customer and vendor issues.
Managed daily delivery and work schedules to maximize coverage.
Accurately and efficiently responded to over several daily requests.
Answered customer requests with information about product availability, shipping information and status updates.
Kept detailed and updated records of calls in physical and electronic databases.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Communicated with individuals within inbound call center setting to complete dispatch support for all calls.
Scheduled and dispatched over 40 daily roadside assistance calls based on caller locations and available employees.
EVS Technician, 05/2012 to 02/2018 Dignity Health – Erlanger, KY,
Emptied trash cans, sorted recycling and properly disposed of all waste.
Placed wet floor signs to protect staff and patients from fall or injury.
Wore personal safety equipment to prevent burns from cleaning chemicals.
Collected soiled linens, made beds and transported items to laundry services.
Reported damaged property, maintenance concerns and fire and safety hazards.
Cleaned, sanitized and organized facility to avoid spread of germs.
Followed procedures for using and disposing of disinfectant chemical cleaners.
Operated and maintained cleaning equipment, performing repairs as necessary.
Notified management of structural issues and major repairs.
Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
Responded promptly to requests to clean and sanitize areas after accidents.
Maintained building interiors with routine deep cleaning of high-traffic areas.
Used industrial cleaning equipment to quickly complete custodial tasks.
Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
Notified building managers about needed repairs to maintain public safety.
Organized custodial closets to easily find equipment and supplies.
Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on daily basis.
Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
Moved heavy furniture, equipment and supplies with hand trucks.
Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
Utility Worker, 07/2007 to 05/2012 Nexdine – Mansfield, MA,
Maintained clean, organized and fully stocked work areas for maximum efficiency.
Gathered and removed trash, debris and liquid waste.
Mixed and used cleaning solutions in appropriate ratios.
Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
Backed up team members during heavy work periods to maximize team coverage.
Moved food and supply items from delivery trucks to storage by unloading and organizing.
Built customer loyalty by providing sparkling clean dishes and helping kitchen with special requests.
Unboxed, stored and organized incoming kitchen supplies with every delivery.
Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
Completed all assigned prep work ranging from catering functions to prep work in the kitchen
Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
Organized clean utensils in storage bins for servers to access easily.
Maintained assigned areas to keep organized and clean by mopping floor, drying to reduce accidents and sanitize.
Developed great team spirit with other personnel by pitching in and helping with task completion.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Routinely partnered with other staff members to complete hard and difficult daily tasks to maintain cleanliness and detail
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Carried out various kitchen maintenance, including
Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in proper-compartment sink.
Wiped and sanitized various kitchen surfaces using specific cleaning supplies.
Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment through
Studied methods of coworkers, successfully learning skills
Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
Replaced clean utensils in storage bins, enabling servers to grab forks, knives and spoons quickly.
Maintained clean and well-organized kitchen areas to promote efficiency.
Education and Training
GED: , Expected in 02/2006 San Gorgonio High School - San Bernardino, CA GPA:
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