Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I’m a very hard worker. I show up in time and I don’t call off. I’m a people person and easy to talk to and get along with,I take constructive criticism well and I strive to be better and learn as much as I can.

  • Delivery procedures
  • Adjusting routes
  • Processing orders
  • Delegating work
  • Improving operations
  • Critical thinker
  • Customer relationship management
  • Training new hires
  • Working collaboratively
  • Customer service
Dispatcher, 02/2018 to 03/2020
Florida East Coast RailwayWest Palm Beach, FL,
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Reported delays, accidents or other traffic and transportation situations.
  • Tracked all changes in computer system to keep records current and accurate.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Supervised driver dispatching, route planning and vehicle tracking for over 20 drivers.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Managed daily delivery and work schedules to maximize coverage.
  • Accurately and efficiently responded to over several daily requests.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Communicated with individuals within inbound call center setting to complete dispatch support for all calls.
  • Scheduled and dispatched over 40 daily roadside assistance calls based on caller locations and available employees.
EVS Technician, 05/2012 to 02/2018
Dignity HealthErlanger, KY,
  • Emptied trash cans, sorted recycling and properly disposed of all waste.
  • Placed wet floor signs to protect staff and patients from fall or injury.
  • Wore personal safety equipment to prevent burns from cleaning chemicals.
  • Collected soiled linens, made beds and transported items to laundry services.
  • Reported damaged property, maintenance concerns and fire and safety hazards.
  • Cleaned, sanitized and organized facility to avoid spread of germs.
  • Followed procedures for using and disposing of disinfectant chemical cleaners.
  • Operated and maintained cleaning equipment, performing repairs as necessary.
  • Notified management of structural issues and major repairs.
  • Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Used industrial cleaning equipment to quickly complete custodial tasks.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Notified building managers about needed repairs to maintain public safety.
  • Organized custodial closets to easily find equipment and supplies.
  • Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on daily basis.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Moved heavy furniture, equipment and supplies with hand trucks.
  • Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
Utility Worker, 07/2007 to 05/2012
NexdineMansfield, MA,
  • Maintained clean, organized and fully stocked work areas for maximum efficiency.
  • Gathered and removed trash, debris and liquid waste.
  • Mixed and used cleaning solutions in appropriate ratios.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Backed up team members during heavy work periods to maximize team coverage.
  • Moved food and supply items from delivery trucks to storage by unloading and organizing.
  • Built customer loyalty by providing sparkling clean dishes and helping kitchen with special requests.
  • Unboxed, stored and organized incoming kitchen supplies with every delivery.
  • Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
  • Completed all assigned prep work ranging from catering functions to prep work in the kitchen
  • Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
  • Organized clean utensils in storage bins for servers to access easily.
  • Maintained assigned areas to keep organized and clean by mopping floor, drying to reduce accidents and sanitize.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Routinely partnered with other staff members to complete hard and difficult daily tasks to maintain cleanliness and detail
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Carried out various kitchen maintenance, including
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in proper-compartment sink.
  • Wiped and sanitized various kitchen surfaces using specific cleaning supplies.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment through
  • Studied methods of coworkers, successfully learning skills
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Replaced clean utensils in storage bins, enabling servers to grab forks, knives and spoons quickly.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
Education and Training
GED: , Expected in 02/2006
San Gorgonio High School - San Bernardino, CA

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School Attended

  • San Gorgonio High School

Job Titles Held:

  • Dispatcher
  • EVS Technician
  • Utility Worker


  • GED

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