LiveCareer-Resume

dispatcher resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Knowledgeable Dispatcher with 7 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Skills
  • Adjusting Routes
  • Monitoring Field Personnel
  • Delivery Procedures
  • Delegating Work
  • Improving Operations
  • Processing Orders
  • Service Planning
  • Message and Work Order Transfer
  • Traffic Monitoring
  • Problem Assessment
  • Effective Communications
  • Work Crew Dispatch
  • Dispatch Recordkeeping
  • Work Order Preparations
  • Route Planning and Adjustment
  • Personnel Monitoring
  • Verbal and Written Communication
  • Service Requests
  • Customer Request Management
  • Client Interaction
  • Speech Clarity
  • Service Vehicle Dispatch
  • Call Center Software
  • Resource Coordination
  • Training New Hires
  • Critical Thinker
  • Data Entry
  • Coordinating Urgent Deliveries
  • Database Maintenance
Experience
Dispatcher, 08/2016 - Current
Frontier Airlines Denver, CO,
  • Scheduled loads according to priority and available equipment.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Supervised driver dispatching, route planning and vehicle tracking for over 50 drivers.
  • Reported delays, accidents or other traffic and transportation situations.
  • Managed daily delivery and work schedules to maximize coverage.
  • Tracked changes in computer system to keep records current and accurate.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Investigated and resolved customer and vendor issues to retain business.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Matched bills of lading and reconciled quantities to verify items shipped.
Maintenance Worker, 08/2015 - 09/2016
Ocean View School District Huntington Beach, CA,
  • Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
  • Identified problems during daily work inspections and addressed concerns.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Notified management about necessary repairs or professional service needs for building operating systems.
  • Cleaned vents and replaced filters to verify proper air flow.
  • Maintained compliance with internal and regulatory safety standards.
  • Removed snow from sidewalks, driveways and parking areas.
  • Followed correct procedures for handling, transporting and disposing of new and recycled materials.
Driver, 08/2014 - 08/2015
Winebow Woodbridge, VA,
  • Delivered goods and services to customers on time and in excellent condition.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Secured merchandise, avoiding damage during transportation.
  • Documented daily mileage, gas and other data.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Achieved consistently high customer scores due to exceptional service.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Drove cargo vans to and from job sites to deliver supplies.
  • Verified loads against bill of lading to identify and correct discrepancies.
  • Reviewed work orders to perform freight movement and deliveries.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Checked vehicle after shift for damage.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Logged deliveries, drop-off times and special conditions in online system.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
Driver, 03/2010 - 07/2014
Winebow Aberdeen, MD,
  • Delivered radiological medications and Biological samples to hospitals on time and in excellent condition.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Delivered mail to post offices on time and in excellent condition.
  • Secured merchandise, avoiding damage during transportation.
  • Documented daily mileage, gas and other data.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Achieved consistently high customer scores due to exceptional service.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Verified loads against bill of lading to identify and correct discrepancies.
  • Reviewed work orders to perform freight movement and deliveries.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Checked vehicle after shift for damage.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Logged deliveries, drop-off times and special conditions in a paper system.
Education and Training
High school diploma: , Expected in 05/2005
-
Arlington Jr/Sr High - Arlington, NE,
GPA:
Status -

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Resume Overview

School Attended

  • Arlington Jr/Sr High

Job Titles Held:

  • Dispatcher
  • Maintenance Worker
  • Driver
  • Driver

Degrees

  • High school diploma

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