dispatcher resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Skilled Dispatcher with 2 years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices. Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.

  • Delegating Work
  • Improving Operations
  • Monitoring Field Personnel
  • Service Planning
01/2011 to 11/2017
Dispatcher Bellows Plumbing, Heating And Air San Rafael, CA,
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Managed daily delivery and work schedules to maximize coverage.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Reported delays, accidents or other traffic and transportation situations.
  • Identified locations and needs of callers to accurately send assistance.
  • Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
01/2011 to 11/2017
Team Leader Thresholds Woodstock, IL,
  • Kept work areas clean, neat, and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Monitored team progress and enforced deadlines.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
  • Conducted thorough quality checks to verify conformance to specifications.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Documented production levels and materials used to keep management informed.
  • Collaborated with management team to implement new work procedures or policies.
  • Worked closely with shipping, warehouse, and other personnel to coordinate movements and keep workflows smooth.
01/2011 to 11/2017
Forklift Operator Ecolab Inc. Baltimore, MD,
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Maintained current forklift training and certification as required by company policies.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Transported material to correct locations and documented inventory changes.
  • Inspected lifts before use to prevent damage to goods.
  • Reported safety and quality issues to management.
  • Consistently met deadlines for loading trailers to meet departure deadlines.
  • Tied and secured loads to prevent shifting or damage to items.
  • Examined empty pallets for damage and moved pallets to proper storage areas.
  • Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
  • Noted and recorded receipt of materials on drivers' paperwork.
  • Picked orders from storage, wrapped and staged for shipments.
  • Performed cycle counts to investigate and resolve inventory discrepancies.
01/2011 to 11/2017
Order Picker Kehe Food Distributors Santa Ana, CA,
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Selected products and items from shelves and pallets for customer orders.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Labeled boxes and placed in outbound collection areas.
  • Limited damage to products and orders by using care when choosing items.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Cleaned and organized aisles, work stations, and floors to promote operational productivity.
  • Completed shipping paperwork, attached appropriate labels, and scanned barcodes for tracking.
  • Confirmed items picked for orders by keying codes into system.
  • Pulled merchandise to fulfill orders to specification.
  • Organized and stored items in warehouse using pallet jacks and hand trucks.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Assembled customer orders from stock and placed orders on pallets for shipping department.
  • Reported damaged products or safety hazards to immediate supervisor.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Followed order sheets to pick correct stock and prepare pallets.
  • Prepared inventory for shipment by attaching tags and labels.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
  • Pulled and packed products from shelves based on customer orders.
  • Processed daily orders through multi-carrier manifest system.
  • Inventoried and unloaded shipments from delivery trucks daily.
  • Assisted in training new warehouse employees.
Education and Training
Expected in 06/2003 to to
High School Diploma:
James Logan High School - Union City, CA

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Resume Overview

School Attended

  • James Logan High School

Job Titles Held:

  • Dispatcher
  • Team Leader
  • Forklift Operator
  • Order Picker


  • High School Diploma

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