Skilled Dispatcher with 2 years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated professional offering Bachelor of Science in Sport and Leisure Management. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Skills
Processing Orders
Delivery Procedures
Monitoring Field Personnel
Adjusting Routes
Delegating Work
Service Planning
Problem Assessment
Work Crew Dispatch
Service Coordination
Repair Scheduling
Work Order Preparations
Calendar and Scheduling Software
Effective Communications
Route Planning and Adjustment
Team Work Scheduling
Speech Clarity
Data Entry
Critical Thinker
Experience
08/2021 to Current
Dispatcher First American Financial – Chico, CA,
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Utilized various software systems to facilitate movement, planning and scheduling.
Kept detailed and updated records of calls in physical and electronic databases.
Monitored changes in delivery schedule and communicated changes to customers.
Worked closely with transportation supervisor to dispatch and assign loads.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Answered customer requests with information about product availability, shipping information and status updates.
Supervised driver dispatching, route planning and vehicle tracking for over 80 drivers.
Recorded results of service calls to create report summaries for senior management.
Scheduled loads according to priority and available equipment.
Supervised driver dispatching, route planning and vehicle tracking for over 80 drivers.
Identified locations and needs of callers to accurately send assistance.
Managed daily delivery and work schedules to maximize coverage.
Reported delays, accidents or other traffic and transportation situations.
Tracked changes in computer system to keep records current and accurate.
Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Investigated and resolved customer and vendor issues to retain business.
Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.