Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. I began working when I was 16 at McDonalds; there I gained the raw yet essential customer service experience. Throughout my careers there have been several breaks due to 2 pregnancies. I began working at Comcast Cable through Manpower in May 2016. I am currently working for Comcast Cable yet I have received a notice that the Lancaster office will be closed so in May I will be laid off. I am currently searching for a stable, long-term opportunity.
Microsoft Office Suite (8 years),
Typing 40 WPM (6 years)
Consistently meets sales goals
Active listening skills
POS systems knowledge
Skilled in call center operations
Multi-line phone operation proficiency
Adheres to customer service procedures
Motivated team player
to Current Comcast Cable Logistics Center – Lancaster,
Responsible for routing technician's schedules throughout the day.
Taking care of their tasks, such as adding
rate codes, canceling/creating jobs while maintaining focus on OTA (On Time Arrival).
Making outbound calls
to customers and technicians, taking inbound calls from Tech Ops and transferring the supervisors from areas
where need be.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Routinely answered customer questions regarding merchandise and pricing.
to 01/2016 Pennsylvania Liquor Control Board – Lancaster,
Operated a cash register for cash, check and credit card transactions with 96.5% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Temporary Telemarketer Office Assistant09/2015
to 01/2016 LNP Media formerly Lancaster Newspaper – Lancaster,
Made outbound calls to customers, focused on sales of a variety of newspapers such as LNP Media, the Lititz Record, Ephrata Review and The Fly Magazine. Initiated operations improvements to improve overall call center productivity. Developed all process controls and metrics for daily management of the Call Center. Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity. Collected data from local venues that would be printed in The Fly Magazine.
Work Study Office Assistant10/2015
to 12/2015 Harrisburg Area Community College – Lancaster,
Worked in the Welcome Center at HACC of Lancaster, PA. Made inbound calls, checked the Welcome Center's voicemail and made
outbound calls when necessary. Answered emails that were sent to the Welcome Center's general e-mail whenever students have any
questions. Scanned and filed documents as well. Learned and successfully operated a new software program called Banner.
Customer Service Representative12/2014
to 09/2015 Security Partners – Lancaster,
Making outbound and taking inbound calls for customers that have medical alarms. Solved the customer's problems, answered general questions, called to inquire and confirm information. Noting and e-mailing dealers with specific customer complaints. Assisted customers by informing them about specific details of their unit. Suggested types of units if the customer did not feel comfortable with their current unit. When all the calls were made for the day, assisted Data Entry. I.E
Customer Service Representative09/2014
to 12/2014 The Jay Group – Lancaster,
Answered inbound calls to customers whom were interested in the all-natural supplement products that were offered in their catalogs. Up-selling, cross-selling and maintaining sales with irate customer's were among many of the incentives. E-Mailing account leads if there were any specific issues with specific customers. Following up with customer's that may have had an issue that took more than the same business day to resolve. Gathered and verified all required customer information for tracking purposes. Addressed and resolved customer product complaints empathetically and professionally. Effectively managed a high-volume of inbound and outbound customer calls.
to 08/2014 Rite Aid – Brooklyn,
Worked during the summer season when staying in New York. Very different work environment than Lancaster, PA. Extremely fast paced with a variety of customers. Worked mainly as a cashier although there were few cleaning duties as well such as facing the store and sweeping.
to 05/2014 Marshalls – Lancaster,
Would assist customers in the fitting rooms or work as a cashier. Recover the store at the end of my shift, ensuring that returns were in their place and that the store was clean and organized.
to 03/2014 RGIS – Lancaster,
Scanned bar codes to ensure the amount of product in various stores.
to 11/2013 Sheetz – Lancaster,
Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Welcomed customers into the store and helped them locate items.
Cashier/Drive-Thru Attendant 08/2011
to 11/2012 McDonalds – Lancaster,
Placed orders, associated with customers, cleaned and sometimes prepared food.
Associate's Degree in Business Administration: CurrentHarrisburg Area Community College-
Coursework includes: Speech and Communication, Management and Marketing
GED: 2012School District of Lancaster-