Knowledgeable Dispatcher with 6 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Dependable and Reliable Dispatcher maintaining tight delivery schedules and keeping customers satisfied. Stellar skills in clear and professional team and customer communication. Enthusiastic about driving improvements to business operations. Experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in logistic practices and compliance requirements.
Skills
Customer Relations
Learning Strategies
Service Planning
Data Entry
Delivery Policies
Dispatching Field Personnel
Routing Orders
Prioritizing Calls
Processing Orders
Adjusting Routes
Delegating Work
Delivery Procedures
Training New Hires
Spreadsheets
Product Availability
Coordinating Urgent Deliveries
Updating Logs
Customer Contact
Closing Tickets
Speaking
Reading Comprehension
Monitoring
Active Learning
Keep Task Records
Education and Training
Trinity Career Institute Lawrence KS , Expected in – –:CNA - GPA:
Experience
Gfa International - Dispatcher Sarasota, FL, 09/2015 - Current
Alerted Independent contractors of road and weather hazards in real time to accomplish several days without driver accidents.
Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions..
Answered customer requests with information about product availability, shipping information and status updates.
Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Reported delays, accidents or other traffic and transportation situations.
Accurately and efficiently responded to over a dozen daily requests.
Tracked all changes in computer system to keep records current and accurate.
Supervised driver dispatching, route planning and vehicle tracking for over 20 or more Independent contractors.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Centura Health - CNA Fountain, CO, 01/2015 - 08/2015
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Used mobility devices and ambulatory equipment to transport patients.
Centura Health - CNA Goodland, KS, 01/2014 - 01/2015
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Used mobility devices and ambulatory equipment to transport patients.
Metabank - Front Desk Receptionist Scottsdale, AZ, 09/2008 - 04/2013
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Responded to inquiries and room requests made online, by phone or email.
Solved minor customer issues and escalated major problems immediately to Office Manager
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Facilitated front desk operations for busy high-volume activities
Managed customer complaints and rectified issues to complete satisfaction.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Worked with managers and other receptionist to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Warmly greeted incoming guests and providing information regarding policies and amenities.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
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