LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Diligent Dispatcher looking for a front desk opportunity with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. Dedicated and driven while bringing top strengths in balancing multiple responsibilities, communication and organizing workflows. Adept at producing reports, letters, and updating tracking documents. Customer-focused and results-oriented. Orderly and committed, I am offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Skills
  • Computer technology
  • Materials organization
  • Planning and coordination
  • Lesson planning
  • Presentations and demonstrations
  • Call Center Operations
  • Time management
  • Qualities of a leader
  • Hands on learner
  • Team player
  • Workaholic
Experience
Dispatch Trainer, 07/2019 to Current
Transamerica Life Insurance CompanyExton, PA,
  • Completed frequent assessments of training materials, structure and success rates to enhance program.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
  • Evaluated and communicated trainee participation and performance in reports to management.
  • Trained employees on software with minimum level of frustration and training friction.
  • Analyzed participant assessment responses and feedback to identify common issues and improve training program.
  • Tracked drivers on a GPS monitoring system to keep time records current and accurate.
  • Kept detailed and updated records of calls in electronic databases.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about driver availability, timing information and status updates of an estimated time of arrival frequently.
  • Accurately and efficiently responded to over 70 daily requests.
  • Reported delays, accidents or other traffic and transportation situations to funeral directors.
  • Responded to problem reports and complaints such as mechanical breakdowns, traffic delays and accident delays.
  • Assigned and scheduled drivers after verifying driver qualifications, including licensure, criminal record and availability.
  • Monitored dispatch logs and adjusted call priorities regularly based on decedent's physical location.
Service Representative, 02/2019 to 05/2021
Healthcare Services GroupLenoir, NC,
  • Resolved customer concerns with friendly and knowledgeable service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Upheld strict standards for quality and performance.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Shared detailed information regarding options to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Set up and activated customer accounts.
Hostess, 06/2018 to 01/2019
Red Robin International, Inc.Homestead, FL,
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Hostess, 02/2017 to 06/2018
Fleming's Prime Steakhouse & Wine BarCity, STATE,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
  • Helped to plan and execute parties for more than 25 guests, coordinating menus and preparing tables.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
Education and Training
High School Diploma: , Expected in 08/2016
Paradise Valley High School - Phoenix, AZ,
GPA:

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Resume Overview

School Attended

  • Paradise Valley High School

Job Titles Held:

  • Dispatch Trainer
  • Service Representative
  • Hostess
  • Hostess

Degrees

  • High School Diploma

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