, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Diligent Dispatcher looking for a front desk opportunity with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. Dedicated and driven while bringing top strengths in balancing multiple responsibilities, communication and organizing workflows. Adept at producing reports, letters, and updating tracking documents. Customer-focused and results-oriented. Orderly and committed, I am offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Skills
Computer technology
Materials organization
Planning and coordination
Lesson planning
Presentations and demonstrations
Call Center Operations
Time management
Qualities of a leader
Hands on learner
Team player
Workaholic
Experience
Dispatch Trainer, 07/2019 to Current Transamerica Life Insurance Company – Exton, PA,
Completed frequent assessments of training materials, structure and success rates to enhance program.
Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
Evaluated and communicated trainee participation and performance in reports to management.
Trained employees on software with minimum level of frustration and training friction.
Analyzed participant assessment responses and feedback to identify common issues and improve training program.
Tracked drivers on a GPS monitoring system to keep time records current and accurate.
Kept detailed and updated records of calls in electronic databases.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Answered customer requests with information about driver availability, timing information and status updates of an estimated time of arrival frequently.
Accurately and efficiently responded to over 70 daily requests.
Reported delays, accidents or other traffic and transportation situations to funeral directors.
Responded to problem reports and complaints such as mechanical breakdowns, traffic delays and accident delays.
Assigned and scheduled drivers after verifying driver qualifications, including licensure, criminal record and availability.
Monitored dispatch logs and adjusted call priorities regularly based on decedent's physical location.
Service Representative, 02/2019 to 05/2021 Healthcare Services Group – Lenoir, NC,
Resolved customer concerns with friendly and knowledgeable service.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Upheld strict standards for quality and performance.
Reviewed customer account information to determine current issues and potential solutions.
Shared detailed information regarding options to help customers make decisions.
Consulted with customers regarding needs and addressed concerns.
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